IT Support Intern

Vivie; Minnetonka (MN); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Employer-matched retirement

Pay-on-demand

Health and wellbeing benefits

Generous PTO & holidays

Career growth & training

Work-life benefits & modern tech

Job summary

Vivie is seeking an IT Support Intern in Minnetonka, MN to gain real-world experience supporting the company’s IT infrastructure and end users.

You will troubleshoot hardware/software issues, assist with system maintenance, and help optimize help desk operations while learning IT best practices in a dynamic team.

Qualifications

• High school diploma required; IT/business coursework preferred.
• Interest in IT or technology support as a career.
• Strong communication skills and willingness to learn.
• Basic knowledge of computer hardware, software, and troubleshooting.

Responsibilities

• Troubleshoot basic hardware, software, and network issues for end users.
• Assist with IT setup and deployment for staff and new hires.
• Maintain asset/inventory records and IT documentation.
• Support help desk operations using ticketing software.
• Participate in team projects and IT security practices.

Skills

Strong communication

Willingness to learn

Follow instructions

English proficiency

Physical ability

Problem solving

Education

High school diploma

College IT/business coursework

Tools

Basic hardware knowledge

Basic software troubleshooting

Job description

Schedule: Part Time | Flexible Hours During Day Time |

Pay: $15-$16.50 (non-exempt) based on location, experience, and qualifications

Why You’ll Love Working at Vivie

• Competitive pay with employer-matched retirement and pay-on-demand
• Comprehensive health and wellbeing benefits
• Generous PTO and paid holidays
• Career growth with scholarships, training, and professional development
• Work-life benefits and modern technology that make your day easier

As an IT Support Intern, you’ll gain real-world experience by supporting Vivie’s technology infrastructure and end users. You’ll work closely with our IT team to troubleshoot hardware and software issues, assist with system maintenance, and help optimize our help desk operations. Whether setting up devices or learning IT best practices, you’ll play a meaningful role in keeping our team connected, supported, and ready to serve.

As an IT Support Intern, you will:

• Support End-User Technology Needs – Assist in troubleshooting basic hardware, software, and network issues. Respond to support requests via phone, email, or in-person and elevate complex issues as needed.
• Assist with IT Setup & Deployment – Help configure and install new computers, software, and peripherals for staff and new hires. Maintain up-to-date asset and inventory records. Contribute to the organization and maintenance of internal IT documentation, user guides, and system processes.
• Participate in Team Projects & Opportunities – Support special initiatives and gain exposure to real-time IT operations while applying best practices in data protection and IT security.
• Contribute to Help Desk Operations – Learn and use ticketing software to track issues, prioritize tasks, and maintain a responsive support experience for users.
• Other Duties as Assigned – The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

This job also requires:

• High school diploma required; college coursework in IT, Business, Administration, or related fields preferred.
• Interest in pursuing a career in IT or technology support.
• Strong communication skills and a willingness to learn.
• Basic knowledge of computer hardware, software, and troubleshooting.
• Ability to follow instructions and take initiative on assigned tasks.
• Ability to pass state mandated background checks.
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with team members and visitors.

Additional Details:

• Employment Type: Hourly, non-exempt
• Department: Information Technology
• Travel Requirements: No
• This role does not include supervisory responsibilities