IT Support & Infrastructure Manager

ReturnPro LLP; Florida; On-site; USD 65,000 - 95,000; Full time

Job summary

ReturnPro LLP in Miami, FL seeks an IT Support Manager to own the day-to-day IT operations for a growing organization. This is not an entry-level role; it requires hands-on experience and the ability to keep systems running smoothly.

You will work with the Senior IT Manager, manage end-user issues, vendors, assets, licenses, and renewals. You’ll implement process improvements, maintain documentation, and ensure security across networks and devices.

Qualifications

• Bachelor’s degree in information technology, computer science, software engineering, or a related field
• Proven experience in managing IT infrastructure and services
• Experience with computer networks, network administration, and network installation
• Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security
• Proficient in Microsoft Windows software, including server, office, and exchange
• Self-motivated in achieving goals and completing routine tasks
• Excellent analytical problem-solving skills when faced with new challenges
• Excellent verbal and written communication skills
• Embody ReturnPro’s company values: Team, Innovation,Partnership, and Sustainability
• Strong time management and project management skills
• Ability to work independently, multi-task, and deliver quality work in an efficient manner
• Ability to manage competingpriorities
• Ability to succeed in a team environment

Responsibilities

• Manage all IT support operations including helpdesk requests, incidents, and escalations
• Be the go-to person for end-user hardware, software, and connectivity issues
• Supervise and support IT staff, setting the standard for how work gets done
• Help onboard new team members from an IT perspective and keep the process smooth
• Configure and maintain network equipment across our locations (we run Cisco Meraki)
• Support Microsoft 365, Windows environments, and endpoint management (MDM)
• Run cable, set up access points, and handle physical infrastructure when needed
• Maintain and troubleshoot servers, switches, firewalls, and wireless systems
• Maintain a complete register of IT vendors, contracts, and SaaS subscriptions
• Track renewal dates and proactively flag upcoming expirations well in advance
• Get competitive quotes before renewing anything significant
• Build and maintain relationships with key vendors including our ISP, telecom, and hardware suppliers
• Ensure the company is never surprised by an auto-renewal or a contract it did not intend to sign
• Keep our asset management system (RefTab) accurate and up to date
• Track hardware assignments, warranty status, and refresh schedules
• Manage software licenses and ensure we are not over or under-licensed
• Maintain visibility into all company-wide SaaS tools, even those owned by other departments
• Keep SOPs, network diagrams, and support procedures current and accessible
• Submit regular reports on helpdesk performance, open issues, and project status
• Maintain a renewal calendar and share relevant updates with leadership and finance
• Document decisions, configurations, and vendor interactions so nothing lives only in one person’s head
• Identify recurring issues and fix the root cause, not just the symptom
• Proactively surface risks, gaps, and opportunities to the Senior IT Manager
• Bring structure to things that currently lack it

Skills

Hands-on IT management

Vendor management

Asset & license management

IT project management

Team supervision

Customer support

Education

Bachelor’s degree in information technology, computer science, software engineering, or a related field

Tools

Cisco Meraki

MDM

Microsoft 365

Windows Server

Networking

Job description

ReturnPro LLP in Miami, FL seeks an IT Support Manager to own the day-to-day IT operations for a growing organization. This is not an entry-level role; it requires hands-on experience and the ability to keep systems running smoothly.

You will work with the Senior IT Manager, manage end-user issues, vendors, assets, licenses, and renewals. You’ll implement process improvements, maintain documentation, and ensure security across networks and devices.