IT Support & Infrastructure Intern (H1/2027)

Quandela; United States; Remote; USD 15,000 - 18,000; Full time

Benefits offered by this job

Swile Card (meal vouchers)

50% participation in transportation

Possibility of remote work

Internship Allowance €1,200–€1,400 per

1,5 days off per month

Job summary

Quandela in Massy, Île-de-France, France, is seeking an IT Support & Infrastructure Intern (H1/2027) to join the IT & Software team. This internship is a hands-on, full-time role focusing on helpdesk activities, workstation setup, basic network support, and small IT projects.

You will assist internal users, manage ticketing, help onboarding/offboarding, and contribute to documentation and process improvements while learning in a deeptech environment.

Qualifications

• Good basic knowledge of Windows environments and workstation support.
• Basic understanding of networking concepts (IP, DNS, DHCP, VLANs, Wi‑Fi).
• Familiarity with standard IT tools and troubleshooting methods.
• Initial exposure to scripting or automation is a plus.
• Strong service mindset and willingness to help users effectively.
• Good organizational skills and attention to detail.
• Ability to troubleshoot issues methodically and communicate clearly.
• Eagerness to learn and collaborate in a team.

Responsibilities

• Provide first-line support to internal users for hardware, software, access, and peripherals.
• Handle and follow up on support requests via ticketing system or direct interaction.
• Troubleshoot workstation and user environment issues clearly and methodically.
• Escalate complex incidents with proper diagnostics and context.
• Support onboarding, offboarding, and internal moves; maintain asset records.
• Participate in small IT projects and process improvements; document guides.

Skills

Windows support

Networking basics

IT tooling

Scripting basics

Customer service

Documentation

Communication

Troubleshooting

Collaboration

Organizational skills

Education

Pursuing IT degree or related field

Tools

Ticketing system

Network diagnostics tools

Scripting basics tools

Job description

IT Support & Infrastructure Intern (H1/2027) at Quandela, Massy, Île-de-France, France (remote). A intern-level full time position in the IT & Software team, listed under software engineering.

Description of the Team/Project

You will join the IT team and contribute to the daily support of internal users while taking part in small infrastructure and continuous improvement projects. The team supports a fast-growing international environment and works across workstation deployment, user support, local network operations, IT asset management, and documentation. This internship is a hands-on opportunity to gain practical experience in IT support and infrastructure within a deeptech company. The role is mainly focused on helpdesk activities, workstation preparation and deployment, basic network support, and participation in small IT projects that improve daily operations.

User Support & Helpdesk

• Provide first-line support to internal users for hardware, software, access, and peripheral-related issues
• Handle and follow up on support requests through the ticketing system or direct interaction
• Troubleshoot common workstation and user environment issues in a clear and structured way
• Escalate more complex incidents with proper diagnostics and relevant context

Workstation Deployment & IT Asset Management

• Support onboarding, offboarding, and internal moves
• Maintain accurate inventory records for hardware and software assets

Small IT Projects & Continuous Improvement

• Participate in small IT projects such as equipment rollouts, process standardization, and simple automation tasks
• Help improve internal support processes and operational efficiency
• Create or update technical documentation and user guides
• Suggest practical improvements to simplify support and strengthen reliability

Education & Background

• Currently pursuing a degree in IT, systems administration, networking, or technical support

Requirements

• Good basic knowledge of Windows environments and workstation support
• Basic understanding of networking concepts such as IP, DNS, DHCP, VLANs, and Wi-Fi
• Familiarity with standard IT tools and troubleshooting methods
• Initial exposure to scripting or automation is a plus
• Strong service mindset and willingness to help users effectively
• Good organizational skills and attention to detail
• Ability to troubleshoot issues methodically and communicate clearly
• Eagerness to learn, adapt, and work in a collaborative environment
• Motivation, and a strong willingness to learn and succeed in the role

Benefits

• Swile Card (meal vouchers)
• 50% participation in transportation costs
• Possibility of remote work
• Internship Allowance between €1,200 and €1,400 per month
• 1,5 days off per month, cumulative