It Support & Security Assistant (M/F) - Apprenticeship

United States Digital Space LLC; Paris (TX); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Health insurance

Sports & cultural allowance €75/month

Swile meal vouchers

Transport allowance (50%)

€150 personalized company products per

Job summary

The company in Paris is seeking an IT apprentice to support Level 1 IT tasks, document processes, and help formalize security and compliance routines. The role emphasizes English communication, device provisioning, and no-code automation, with mentoring and a two-year master’s program as part of the apprenticeship.

Starting Oct/Nov 2026, the 24‑month apprenticeship is based in Paris 2e, with a focus on building foundations for device management, governance, and automated IT workflows as the team

Qualifications

• Entering the first year of a two-year master’s programme in cybersecurity, systems and networks, or risk and compliance (open to applicants holding a three-year degree)
• Fluent English, written and spoken
• Good command of macOS; working knowledge of Windows

Responsibilities

• Level 1 support: handling employee requests, managing accounts and access, preparing devices for new joiners.
• IT documentation: setting up a documentation process, defining a reusable template per document family, building AI writing assistants, producing user and administration guides.
• IT processes: formalising the team’s processes (joiners, movers and leavers, request handling, hardware lifecycle, recurring reviews).
• Device management: contributing to the MDM migration, defining configuration profiles, tracking encryption and updates, maintaining the asset inventory.
• Security and compliance: taking part in the annual penetration test and remediation follow-up, contributing to access reviews across infrastructure and product systems.
• Automation and detection: industrialising recurring controls with no-code tooling, contributing to log source onboarding and to the documentation of detection use cases.

Skills

English fluency

macOS

Windows

Networking basics

Security basics

No-code automation

Python or Bash

Documentation

Autonomy

Education

Master's in cybersecurity / systems & networks or risk & compliance

Job description

Our Mission

the company is truly custom hair and skin care made-to-order—just for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results.

At the heart of the company’s success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all the company hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.

We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral, we’re proving that good business is always sustainable. With the company, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance.

the company & Singular in Numbers Founded in 2017, with hubs in Paris, New York, and Los Angeles

• 10M+ consultations completed

• 2M customers and 350K active subscribers

• 21M custom products made, with 1M+ unique formulas

• 350+ team members across disciplines

• $600M+ in lifetime sales, with $165M+ revenue in 2024

• Profitable since 2024

Discover our Company Culture on Welcome to the Jungle here

Discover our Company Mission & Vision in video here

ContextThe

IT & Security team supports our people across offices and factories, and covers endpoints, corporate systems, security and compliance. As the team builds out its foundations — compliance programme, migration of our device management platform, roll‑out of a detection capability — it is looking for its next apprentice to contribute across several areas.

Level 1 support accounts for roughly half of the role in the first year. This share decreases as documentation and automation are put in place.

Main responsibilities

Level 1 support: handling employee requests, managing accounts and access, preparing devices for new joiners. Support is provided in English.

• IT documentation: setting up a documentation process, defining a reusable template per document family, building AI writing assistants, producing user and administration guides. All documentation is written in English.

• IT processes: formalising the team’s processes (joiners, movers and leavers, request handling, hardware lifecycle, recurring reviews), monitoring how they are applied and measuring gaps.

• Device management: contributing to the MDM migration, defining configuration profiles, tracking encryption and updates, maintaining the asset inventory.

• Security and compliance: taking part in the annual penetration test and remediation follow‑up, contributing to access reviews across infrastructure and product systems, preparing audit evidence, maintaining the third‑party register.

• Automation and detection: industrialising recurring controls with no‑code tooling, contributing to log source onboarding and to the documentation of detection use cases.

Profile

Entering the first year of a two‑year master’s programme in cybersecurity, systems and networks, or risk and compliance (open to applicants holding a three‑year degree)

• Fluent English, written and spoken

• Good command of macOS; working knowledge of Windows

• Networking fundamentals (DHCP, DNS, VLAN, VPN)

• Security basics: identity management, MFA, least privilege, vulnerability management

• Comfortable with no‑code automation tools and AI assistants. Some Python or Bash is a genuine advantage, particularly for verifying what AI produces

• Rigorous documentation habits, autonomy, service mindset

Technical environment

macOS for most of the fleet, Windows as a complement. Google Workspace, Slack, Jira and Confluence. Google Cloud Platform. Claude, deployed company‑wide and used daily, including to build our own internal agents. Device management platform and automation tooling currently being selected. EDR, secrets manager, SIEM being rolled out.

Practical infos

24-month apprenticeship

Starting Oct/Nov. 2026

Location: Paris 2e

Mentoring :Direct mentoring by the Director of IT, weekly check‑in, objectives reviewed monthly, and support with your final‑year thesis or project.

Hiring process

Screening interview with People team (45 min)

• Technical and role interview with the Director of IT, partly in English (1 h)

• Final interview with the CTO (30 min)

Lifestyle & Perks

100% coverage of health insurance and life/disability plan

• Access to sports and cultural activities with an €75/month allowance

• Swile meal vouchers

• Transport allowance (50%)

• €150 worth of personalized the company products each month

the company Values

Intentional Inclusivity

• We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.

• We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.

Connected Collaboration

• Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication.

• We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven, Together

• We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.

• We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge.

Humanity Always

• We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co‑workers through this lens of conscious benevolence, authenticity and fellowship.

• We operate with the intention of preserving resources, creating an environment we can all live in – for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.

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