IT Support & Infrastructure Associate

University of Georgia

Kentucky

On-site

USD 42,000 - 54,000

Full time

8 days ago

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Job summary

The University of Georgia is seeking an IT Support & Infrastructure Associate to provide frontline technical support and maintain technology infrastructure for Auxiliary Services. The role covers desktop and device support, network-related tasks, and collaboration on security systems.

This entry-level position emphasizes customer service, problem solving, and adaptability, with a 40-hour work week and opportunities for professional development within a large university IT environment.

Qualifications

High school diploma or equivalent and 2 years of related experience.
Strong problem-solving and communication skills.
Ability to explain technical concepts to non-technical users.
Customer service mindset with organization and attention to detail.

Responsibilities

Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, operating systems, applications, peripherals, and common business technologies.
Diagnose and resolve hardware, software, connectivity, and account-related issues.
Assist users with technology adoption, system integrations, and day-to-day technical needs.
Document technical procedures and contribute to knowledge base.

Skills

Problem solving

Communication

End-user support

Customer service

Organizational skills

Independent worker

Team collaboration

Relationship building

Willingness to learn

Technical curiosity

Education

High school diploma

2 years related experience

Tools

Windows OS

PC hardware

Networking basics

Microsoft 365

Security basics

Video surveillance

Job description

IT Support & Infrastructure Associate

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Posting Details

Posting Details Posting Number S15597P Working Title IT Support & Infrastructure Associate Department Auxiliary Information Technolo About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department College/Unit/Department website auxiliary.uga.edu Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information This position offers a 40 hour work week. Hours and schedule may vary, but will typically be Monday – Friday. Advertised Salary Commensurate with Experience Posting Date 08/12/2026 Open until filled Yes Closing Date Proposed Starting Date 09/01/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Position Information Classification

Title IT Support Technician II FLSA Non‑Exempt FTE 1.00 Minimum Qualifications

High school diploma or equivalent and 2 years of related experience

Preferred Qualifications

Position Summary This entry‑level is responsible for providing technical support and maintaining technology solutions that support the operational and security needs of Auxiliary Services. Personnel in this position diagnose and resolve issues related to end‑user devices, software, network‑connected systems, servers, virtualization platforms, and associated infrastructure. This position also supports IT and physical security technologies, including access control and video surveillance systems, and serves as a technical resource for projects, documentation, and continuous improvement initiatives.

Knowledge, Skills, Abilities and/or Competencies

General Professional Skills:
- Problem‑solving and structured troubleshooting
- Strong verbal and written communication skills
- Ability to explain technical concepts to non‑technical users
- Customer service mindset (patience, professionalism)
- Organization, multitasking, and attention to detail
- Ability to work independently and in collaborative team environments
- Ability to establish and maintain effective working relationships with clients
- Willingness to learn and adapt to new technologies
Technical Basics:
- Windows OS (macOS/Linux a plus)
- PC hardware & peripherals troubleshooting
- Basic networking (Wi‑Fi, IP, DNS / DHCP )
- Microsoft 365 / common business apps
- Basic security (passwords, patching, antivirus)

Physical Demands Occasionally engage in strenuous activity, such as lifting up to 50 pounds, using a ladder, and crawling under desks. Occasional evening and weekend work.

Is driving a responsibility of this position? Yes

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? No

Does this position require a P‑Card? No

Is having a P‑Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes

Credit and P‑Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job‑based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

End‑User Support & Troubleshooting:

Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, operating systems, applications, peripherals, and common business technologies.
Diagnose and resolve hardware, software, connectivity, and account‑related issues.
Assist users with technology adoption, system integrations, and day‑to‑day technical needs.

Percentage of time 30%

Infrastructure & Systems Support:

Assist with installation, configuration, maintenance, and monitoring of servers, virtualization platforms, storage systems, network devices, and related infrastructure.
Monitor system performance, troubleshoot issues, and coordinate with internal and external support resources to maintain service availability.
Support security camera, access control, and other IT and physical security systems as assigned.

Percentage of time 30%

Endpoint Deployment & Asset Management:

Deploy, maintain, and troubleshoot endpoint devices and software.
Assist with inventory management, technology refresh initiatives, equipment tracking, and loaner device programs.
Support audio/visual and meeting‑space technologies as needed.

Percentage of time 20%

Documentation, Training & Process Improvement:

Create and maintain technical documentation, procedures, and knowledge‑base articles.
Provide user training and technical guidance.
Recommend improvements to support processes, standards, and operational efficiencies.

Percentage of time 10%

Projects, Research & Professional Development:

Participate in technology projects, implementations, upgrades, and testing activities.
Research emerging technologies and industry best practices to improve services and operations.
Engage in ongoing professional development and technical training.

Percentage of time 10%

Contact Information

Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Bill McGee

Recruitment Contact Email bill.mcgee@uga.edu

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* How many years of experience do you have in this type of position?
- 0-1
- 1-3
- 3-5
- 5-7
- 7+
* Are you able to stand, walk, climb stairs, occasionally lift, bend and squat, sit and work from a computer up to 8 hours a day?
- Yes
- No
- No Response
* How did you hear about this job opportunity?
- UGAjobsearch.com
- InsideHigherEd.com
- Indeed.com
- hCareers.com
- LinkedIn
- Facebook
- The Department of Labor
- Goodwill
- UGA Employee
- Other