IT Support & Infrastructure Associate

University of Georgia; Athens (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

The University of Georgia in the Athens area is seeking an IT Support & Infrastructure Associate to provide frontline technical support, manage end-user devices, and assist with security and infrastructure projects.

This full-time, entry-level position requires a high school diploma with 2 years’ related experience; candidates should have strong problem-solving, communication, and a customer-service mindset. Weekend/after-hours work may be required.

Qualifications

• High school diploma or equivalent and 2 years of related experience.
• Experience providing Tier 1 and Tier 2 end-user support.
• Ability to troubleshoot hardware, software, and network issues.
• Strong communication and customer service skills.

Responsibilities

• Provide Tier 1 and Tier 2 end-user support for desktops, laptops, mobile devices, operating systems, applications, peripherals, and common business technologies.
• Diagnose and resolve hardware, software, connectivity, and account-related issues.
• Assist users with technology adoption, system integrations, and day-to-day technical needs.
• Assist with installation, configuration, maintenance, and monitoring of servers, virtualization platforms, storage systems, network devices, and related infrastructure.
• Monitor system performance, troubleshoot issues, and coordinate with internal and external support resources to maintain service availability.
• Support security camera, access control, and other IT and physical security systems as assigned.
• Deploy, maintain, and troubleshoot endpoint devices and software.
• Assist with inventory management, technology refresh initiatives, equipment tracking, and loaner device programs.
• Support audio/visual and meeting-space technologies as needed.
• Create and maintain technical documentation, procedures, and knowledge-base articles.
• Provide user training and technical guidance.
• Recommend improvements to support processes, standards, and operational efficiencies.
• Participate in technology projects, implementations, upgrades, and testing activities.
• Research emerging technologies and industry best practices to improve services and operations.
• Engage in ongoing professional development and technical training.

Skills

Problem solving

Communication

Customer service

Team collaboration

Independent work

Adaptability

Tools

Windows OS

PC hardware

Networking basics

Microsoft 365

Job description

Posting Details

• Posting Number: S15597P
• Working Title: IT Support & Infrastructure Associate
• Department: Auxiliary Information Technolo
• Posting Type: External
• Retirement Plan: TRS
• Employment Type: Employee
• Benefits Eligibility: Benefits Eligible
• Full/Part time: Full Time
• Additional Schedule Information: This position offers a 40 hour work week. Hours and schedule may vary, but will typically be Monday - Friday.
• Advertised Salary: Commensurate with Experience
• Posting Date: 08/12/2026
• Open until filled: Yes
• Proposed Starting Date: 09/01/2026
• Location of Vacancy: Athens Area
• EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).
• USG Core Values Statement: The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Position Information

• Classification Title: IT Support Technician II
• FLSA: Non-Exempt
• FTE: 1.00
• Minimum Qualifications: High school diploma or equivalent and 2 years of related experience
• Preferred Qualifications: (none)
• Position Summary: This entry-level is responsible for providing technical support and maintaining technology solutions that support the operational and security needs of Auxiliary Services. Personnel in this position diagnose and resolve issues related to end-user devices, software, network-connected systems, servers, virtualization platforms, and associated infrastructure. This position also supports IT and physical security technologies, including access control and video surveillance systems, and serves as a technical resource for projects, documentation, and continuous improvement initiatives.

Knowledge, Skills, Abilities and/or Competencies

• General Professional Skills:
  • Problem-solving and structured troubleshooting
  • Strong verbal and written communication skills
  • Ability to explain technical concepts to nontechnical users
  • Customer service mindset (patience, professionalism)
  • Organization, multitasking, and attention to detail
  • Ability to work independently and in collaborative team environments
  • Ability to establish and maintain effective working relationships with clients
  • Willingness to learn and adapt to new technologies
• Technical Basics:
  • Windows OS (macOS/Linux a plus)
  • PC hardware & peripherals troubleshooting
  • Basic networking (WiFi, IP, DNS/DHCP)
  • Microsoft 365 / common business apps
  • Basic security (passwords, patching, antivirus)

Physical Demands

Occasionally engage in strenuous activity, such as lifting up to 50 pounds, using a ladder, and crawling under desks. Occasional evening and weekend work.

Additional Requirements

• Is driving a responsibility of this position? Yes
• Is this a Position of Trust? Yes
• Does this position have operation, access, or control of financial resources? No
• Does this position require a P-Card? No
• Is having a P-Card an essential function of this position? No
• Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
• Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes

Credit and P-Card Policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties / Responsibilities

End-User Support & Troubleshooting

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, operating systems, applications, peripherals, and common business technologies.
• Diagnose and resolve hardware, software, connectivity, and account-related issues.
• Assist users with technology adoption, system integrations, and day-to-day technical needs.

Percentage of time: 30

Infrastructure & Systems Support

• Assist with installation, configuration, maintenance, and monitoring of servers, virtualization platforms, storage systems, network devices, and related infrastructure.
• Monitor system performance, troubleshoot issues, and coordinate with internal and external support resources to maintain service availability.
• Support security camera, access control, and other IT and physical security systems as assigned.

Percentage of time: 30

Endpoint Deployment & Asset Management

• Deploy, maintain, and troubleshoot endpoint devices and software.
• Assist with inventory management, technology refresh initiatives, equipment tracking, and loaner device programs.
• Support audio/visual and meeting-space technologies as needed.

Percentage of time: 20

Documentation, Training & Process Improvement

• Create and maintain technical documentation, procedures, and knowledge-base articles.
• Provide user training and technical guidance.
• Recommend improvements to support processes, standards, and operational efficiencies.

Percentage of time: 10

Projects, Research & Professional Development

• Participate in technology projects, implementations, upgrades, and testing activities.
• Research emerging technologies and industry best practices to improve services and operations.
• Engage in ongoing professional development and technical training.

Percentage of time: 10