IT Support II

Maravai LifeSciences; San Diego (CA); On-site; USD 49,593 - 55,104; Full time

Benefits offered by this job

Medical plans with HSA/FSA

RSU grants and employee stock purchase

Holidays & PTO

Job summary

Maravai LifeSciences is seeking an IT Support II to join our IT team in San Diego, CA. The role provides technical support for computer systems, hardware, software, and related services to enable daily operations across the organization.

This position responds to Service Desk requests, troubleshoots issues, configures and deploys end-user devices while delivering responsive customer service. The anticipated salary range for this position is $36.00 - $40.00.

Responsibilities

• Respond to Service Desk requests by prioritizing, troubleshooting, and resolving end user hardware, software, network and technology issues.
• Configure, deploy, and support end-user devices, including Windows and macOS computers, mobile devices, printers, peripherals and related equipment.
• Maintain user accounts, system access and endpoint configurations using Active Directory, Microsoft Entra ID and related administration tools.
• Support IT infrastructure activities, including workstation deployments, software installations, system updates and technology asset lifecycle management.
• Develop and maintain technical documentation, knowledge base articles and standard operating procedures supporting IT services.
• Communicate technical information effectively to technical and non-technical users while delivering a high level of customer service.
• Identify and recommend process improvements that enhance Service Desk efficiency, end-user support and IT operations.
• Perform other duties as assigned.

Job description

Who we are:

Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.

At Maravai, we believe that diverse perspectives are the foundation of innovation. Through an inclusive and equitable culture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science. For over 35 years, Maravai’s portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market.

Your next role as a Miracle Maker

Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II. The IT Support II provides technical support for computer systems, hardware, software, and related technology services that enable daily business operations across the organization. This role responds to Service Desk requests, troubleshoots technical issues, configures and deploys end-user devices while delivering responsive customer service. The position applies technical knowledge and problem-solving skills to resolve issues, maintain technology assets, and ensure reliable technology services.

How you will make an impact:

• Respond to Service Desk requests by prioritizing, troubleshooting, and resolving end user hardware, software, network and technology issues while escalating complex problems as appropriate.


• Configure, deploy, and support end-user devices, including Windows and macOS computers, mobile devices, printers, peripherals and related equipment.


• Maintain user accounts, system access and endpoint configurations using Active Directory, Microsoft Entra ID and related administration tools.


• Support IT infrastructure activities, including workstation deployments, software installations, system updates and technology asset lifecycle management.


• Develop and maintain technical documentation, knowledge base articles and standard operating procedures supporting IT services.


• Communicate technical information effectively to technical and non-technical users while delivering a high level of customer service.


• Identify and recommend process improvements that enhance Service Desk efficiency, end-user support and IT operations.


• Perform other duties as assigned.

The skills and experience that you will bring:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of education, technical certifications, and experience. CompTIA A+, Network+, Microsoft, or related certifications preferred.


• 3+ years of IT support, Service Desk, or technical support experience.


• Experience supporting Windows, macOS, Microsoft 365, mobile devices, printers, peripherals, and common business applications.


• Working knowledge of Active Directory, Microsoft Entra ID, Basic TCP/IP networking, endpoint management, and user account administration.


• Demonstrated ability to troubleshoot end user hardware, software, operating systems and network connectivity.


• Strong customer service, communication, organizational, and problem-solving skills with the ability to manage multiple priorities.


• Experience utilizing IT ticketing systems, knowledge management tools, and standard IT support practices.


• Experience supporting biotechnology, laboratory, manufacturing, or other regulated business environments preferred.

The anticipated salary range for this position is $36.00 - $40.00. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.

The benefits of being a #MiracleMaker:

• You have the potential to change, improve, and save lives around the world.


• You have the opportunity to be a part owner in Maravai through RSU grants and optional employee stock purchase plans.


• We offer comprehensive medical plans and HSA/FSA options.


• Fertility & family planning assistance.


• A variety of additional optional benefits and insurance options, including pet insurance.


• Retirement contributions.


• Holidays & Paid Time Off.

Benefits may vary by region and employment type and do not apply to temporary employees or contractors. See a comprehensive list of benefits at our Benefits & growth site at https://www.maravai.com/careers/benefits-and-growth/

Maravai LifeSciences is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.