IT Support - IB4

Foxconn Industrial Internet - FII; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Foxconn Industrial Internet - FII is seeking an experienced IT Support specialist in Houston to provide technical assistance to end users and support hardware, software, and IT infrastructure needs.

You will image and deploy laptops, manage AD accounts, and guide new hires on data backup to OneDrive while contacting the Help Desk for issues. You will also support mobile devices via Verizon MDM and assist with conference room tech as needed.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• Strong customer support skills.
• 5 - 7 years of experience.

Responsibilities

• Resolve end user issues with a positive and helpful attitude.
• Image and deploy laptops and desktops.
• Create and modify SOPs, how-to guides, and procedural documentation.
• Provide support for corporate events.
• Act as liaison for Google partner accounts.

Skills

Customer service

Technical troubleshooting

Communication

Education

Bachelor's degree in Computer Science or equivalent experience

Tools

AD DS / Active Directory

OneDrive

Verizon MDM

Google Partner Console

Job description

IT Support

Position Summary

Provide technical support to end users and assist with hardware, software, and IT infrastructure needs.

Responsibilities

• Resolve end user issues and requests with a positive and helpful attitude.
• Install and configure FII-approved software.
• Identify, resolve, or elevate software and hardware issues to the proper teams.
• Image and deploy laptops and desktops.
• Instruct new hires on how to back up their data to OneDrive and how to contact the Help Desk with issues and requests.
• Manage and support mobile phones through Verizon MDM.
• Create and manage user login accounts in Active Directory.
• Maintain team inventory, software databases, and procedural databases.
• Create and modify SOPs, how-to guides, and procedural documentation.
• Update software libraries.
• Support and maintain conference room conferencing equipment.
• Research and answer technical questions from other FII departments.
• Perform inventories and audits.
• Assist the OT production IT support team when needed.
• Provide support for corporate events.
• Act as liaison for Google partner accounts.
• Help maintain printers by replacing toner and ink and coordinating repairs.

Requirements

• Bachelor's degree in Computer Science or equivalent experience.
• Strong customer support skills.
• 5 - 7 years of experience.