IT Support I

Motion; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

Motion is seeking an IT Support I in Birmingham, AL. Under close supervision, you will be the primary point of contact for a variety of IT issues, tasked with troubleshooting, documenting, and resolving them. A Bachelor's degree or equivalent experience is required, along with excellent communication and customer service skills. The role includes responsibilities such as providing IT support and assistance with onboarding tasks, and the ability to operate under various technical systems and platforms. The company offers competitive benefits including healthcare and 401(k).

Qualifications

• 0 years of related experience or equivalent combination.
• Experience with various IT systems and platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Provide IT support and onboarding tasks.
• Triaging and troubleshooting IT issues.
• Document and communicate solutions to problems.

Skills

Technical support troubleshooting

Customer service skills

Communication skills

Technical proficiency with Cisco and Fortinet

Adaptability

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Active Directory

PowerShell

Excel

SCCM

Job description

.IT Support I page is loaded## IT Support Iremote type: On-Sitelocations: Birmingham, AL, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000011446**IT Support I****SUMMARY:**Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion’s IT infrastructure and environment. They run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues.**JOB DUTIES*** Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems.* Fields IT Support calls and tickets.* Provides IT Support and Onboarding related tasks and projects.* Research, documents, and troubleshoots advanced issues.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a bachelor's degree and zero (0) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Proven ability to operate as a primary contact for a wide range of IT support issues.* Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.* Ability to digest, understand and apply new technical information and concepts quickly.* Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical understanding to organize efforts to resolve issues.* Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.* Excellent written and verbal communication skills.* Developed customer service skills.* Intermediate technical skills**PHYSICAL DEMANDS:**Understands potential to be required to be on-call on nights or weekends or work weekends and night shifts.**LICENSES & CERTIFICATIONS:** None required.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.**DISCLAIMER:** This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.