Motion Automation Intelligence- Senior Customer Service Representative

Motion; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Motion is seeking a Senior Customer Service Representative in Cincinnati, OH. The role focuses on answering complex customer questions, providing quotes, and placing orders while delivering exceptional service and supporting equipment and parts needs.

You will negotiate pricing within set parameters, maintain strong customer relationships, and assist in coaching junior team members. A high school diploma and 5+ years of related experience are typical requirements.

Qualifications

• High school diploma or GED required with 5+ years related experience.
• Excellent driving record preferred and must be able to operate company vehicles.

Responsibilities

• Respond to complex customer inquiries regarding products and quotes; place orders.
• Handle order entry via telephone, fax, email, or in person.
• Negotiate pricing within parameters to influence gross profit.
• Adjust non-contract pricing as needed to meet customer demands while maximizing profit.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels for customers; place orders as needed and expedite backorders.
• Source products from branch, DC, or supplier inventories; determine cost-effective shipping methods.
• Assist and coach less experienced Customer Service Representatives.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High School Diploma or GED

Job description

## Motion Automation Intelligence- Senior Customer Service RepresentativeApplyremote type: On-Sitelocations: Cincinnati, OH, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\_0000026745**SUMMARY:**Under limited supervision, the Motion Automation Intelligence Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.**JOB DUTIES*** Responds to complex customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May be assigned to one customer.* Provides coaching, guidance, and direction to less experienced Customer Service Representatives.* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* May be responsible for quality and/or safety in the branch.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Excellent computer skills.* Excellent negotiation skills.* Strong product knowledge.**LICENSES & CERTIFICATIONS:**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**COMPANY INFORMATION:**Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.