IT Support I

Motion Industries (MOT); Alabama; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Job summary

Motion Industries is seeking an IT Help Desk professional to support the field and protect Motion’s IT infrastructure. Under supervision, you will triage, troubleshoot, document, communicate, escalate, advocate for, and resolve a broad range of IT issues across desktops, laptops, and networked systems.

The role emphasizes onboarding tasks, ticket handling, and ongoing learning of networking and management tools.

Qualifications

• Bachelor's degree typically required with zero years of related experience or equivalent combination.

Responsibilities

• Under close supervision, triage, troubleshoot, document, communicate, escalate, advocate for, and resolve IT issues across desktop, laptop, and networked systems.
• Fields IT support calls/tickets and provides onboarding-related tasks/projects.
• Researches, documents, and troubleshoots advanced issues.

Job description

IT Support ISUMMARY:Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion’s IT infrastructure and environment. They run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues.You must be eligible to work in the US without Visa Sponsorship.JOB DUTIESDevelops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems.Fields IT Support calls and tickets.Provides IT Support and Onboarding related tasks and projects.Research, documents, and troubleshoots advanced issues.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a bachelor's degree and zero (0) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESProven ability to operate as a primary contact for a wide range of IT support issues.Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.Ability to digest, understand and apply new technical information and concepts quickly.Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical understanding to organize efforts to resolve issues.Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.Excellent written and verbal communication skills.Developed customer service skills.Intermediate technical skillsPHYSICAL DEMANDS:Understands potential to be required to be on-call on nights or weekends or work weekends and night shifts.LICENSES & CERTIFICATIONS: None required.SUPERVISORY RESPONSIBILITY: No Supervisory ResponsibilityBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.