IT Support I

USA MOT Motion Industries, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid vacation

Sick leave

Holiday pay

Job summary

Motion Industries IT is seeking an IT Help Desk I under close supervision to safeguard the integrity of its IT infrastructure. You will triage, troubleshoot, document, escalate, advocate for end users, and resolve a wide range of IT issues while providing onboarding related tasks.

The position requires eligibility to work in the US without visa sponsorship and offers a foundation in networked systems and enterprise environments, with opportunities to grow into more advanced IT support roles.

Qualifications

• Bachelor's degree required with 0 years of related experience.
• Ability to triage and document IT issues accurately.
• Strong communication and customer service abilities.

Responsibilities

• Field IT support calls and tickets and triage issues.
• Troubleshoot desktop, laptop, and networked systems.
• Document tasks and escalate when needed.
• Support onboarding tasks and IT projects.

Skills

Primary IT support contact

Communication

Customer service

Education

Bachelor's degree

Tools

Cisco

Fortinet

Active Directory

PowerShell

ServiceNow

SCCM

Job description

IT Support I SUMMARY: Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion’s IT infrastructure and environment. They run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues. You must be eligible to work in the US without Visa Sponsorship

JOB DUTIES

Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems. Fields IT Support calls and tickets. Provides IT Support and Onboarding related tasks and projects. Research, documents, and troubleshoots advanced issues. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and zero (0) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Proven ability to operate as a primary contact for a wide range of IT support issues. Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly. Ability to digest, understand and apply new technical information and concepts quickly. Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical understanding to organize efforts to resolve issues. Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus. Excellent written and verbal communication skills. Developed customer service skills. Intermediate technical skills.

PHYSICAL DEMANDS

Understands potential to be required to be on-call on nights or weekends or work weekends and night shifts.

LICENSES & CERTIFICATIONS

None required.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Company Culture

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.