IT Support & Field Technician: Launch Your IT Career

CMIT Solutions of Hartford & Stamford; Stamford (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

CMIT Solutions of Stamford & Hartford is seeking an entry-level IT Support and Field Technician who enjoys technology, helping people, and building a long-term IT career. We are willing to train the right candidate and focus on attitude, reliability, communication, curiosity, and problem-solving ability.

This role is a gateway into our technical career path and can lead to roles such as Service Desk Technician, Field Service Technician, Support Engineer, Systems Administrator, Network Engineer,

Qualifications

• Strong customer service skills.
• Professional verbal and written communication.
• Reliable transportation and valid driver license.
• Strong attention to detail.
• Ability to follow documented procedures.
• Basic computer proficiency.
• Interest in technology and learning new skills.
• Positive attitude and willingness to grow.

Responsibilities

• Review and respond to system alerts.
• Follow documented procedures and operational checklists.
• Participate in the remote monitoring and management process.
• Escalate issues according to established procedures.
• Maintain accurate records and documentation.
• Assist users with routine technology requests.
• Support Microsoft 365 applications including Outlook, Teams, and OneDrive.
• Help users with workstation, printer, and peripheral issues.
• Document work performed and communicate status updates.
• Install desktops, laptops, monitors, docking stations, and peripherals.
• Configure and install network printers.
• Inventory and verify IT equipment.
• Assist senior engineers with hardware deployments and technical projects.
• Monitoring alert review and response.
• Client support procedures.
• Workstation deployment standards.
• Documentation requirements.
• Inventory management.
• Onsite field service activities.
• Technical troubleshooting fundamentals.

Skills

Customer service

Verbal communication

Written communication

Reliability

Attention to detail

Procedural follow-through

Basic computer proficiency

Learning mindset

Driver license

Job description

CMIT Solutions of Stamford & Hartford is seeking an entry-level IT Support and Field Technician who enjoys technology, helping people, and building a long-term IT career. We are willing to train the right candidate and focus on attitude, reliability, communication, curiosity, and problem-solving ability.

This role is a gateway into our technical career path and can lead to roles such as Service Desk Technician, Field Service Technician, Support Engineer, Systems Administrator, Network Engineer,