IT Support and Field Technician

CMIT Solutions of Hartford & Stamford

Stamford (CT)

On-site

USD 42,000 - 65,000

Full time

4 days ago

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Job summary

CMIT Solutions of Stamford & Hartford is seeking an entry-level IT Support and Field Technician who enjoys technology, helping people, and building a long-term IT career. We are willing to train the right candidate and focus on attitude, reliability, communication, curiosity, and problem-solving ability.

This role is a gateway into our technical career path and can lead to roles such as Service Desk Technician, Field Service Technician, Support Engineer, Systems Administrator, Network Engineer,

Qualifications

Strong customer service skills.
Professional verbal and written communication.
Reliable transportation and valid driver license.
Strong attention to detail.
Ability to follow documented procedures.
Basic computer proficiency.
Interest in technology and learning new skills.
Positive attitude and willingness to grow.

Responsibilities

Review and respond to system alerts.
Follow documented procedures and operational checklists.
Participate in the remote monitoring and management process.
Escalate issues according to established procedures.
Maintain accurate records and documentation.
Assist users with routine technology requests.
Support Microsoft 365 applications including Outlook, Teams, and OneDrive.
Help users with workstation, printer, and peripheral issues.
Document work performed and communicate status updates.
Install desktops, laptops, monitors, docking stations, and peripherals.
Configure and install network printers.
Inventory and verify IT equipment.
Assist senior engineers with hardware deployments and technical projects.
Monitoring alert review and response.
Client support procedures.
Workstation deployment standards.
Documentation requirements.
Inventory management.
Onsite field service activities.
Technical troubleshooting fundamentals.

Skills

Customer service

Verbal communication

Written communication

Reliability

Attention to detail

Procedural follow-through

Basic computer proficiency

Learning mindset

Driver license

Job description

Build Your IT Career with CMIT Solutions

CMIT Solutions is looking for a motivated, customer-focused IT Support and Field Technician to join our growing team. This entry-level role is ideal for someone who enjoys technology, likes helping people, and wants a real opportunity to begin or grow a long-term career in IT. We are willing to train the right candidate and care more about attitude, reliability, communication skills, curiosity, and problem-solving ability than extensive technical experience.

This role is intended to be an entry point into our technical career path and can help develop skills used in future roles such as Service Desk Technician, Field Service Technician, Support Engineer, Systems Administrator, Network Engineer, and Technical Lead.

If you have been building technology skills through school, certifications, hands-on work, side projects, helping family or friends, or your own curiosity, we want to hear from you. You do not need to have followed a traditional IT path to be considered for this role.

Our Team, Our Approach

At CMIT Solutions of Stamford & Hartford, we believe good technology support starts with good teamwork. We work together, support one another, and stay focused on helping clients use technology with less frustration and more confidence.

Our team is organized, detail-oriented, and committed to doing the job the right way. We use documented procedures, thoughtful planning, and clear communication so our work is consistent, professional, and easier to learn from. Around here, "winging it" is not a process, even when it feels tempting.

We are also a growing company that looks for better ways to serve our clients and strengthen our team. That includes using modern tools, improving how we work, and staying curious about technology, cybersecurity, automation, and AI in practical ways that help real businesses.

When you join our team, your effort matters. We value people who are respectful, reliable, curious, and willing to learn. If you bring a strong work ethic, a service mindset, and the drive to build a career in IT, we will help you develop the skills and professional habits to grow.

Scope of the Role

This is a client-facing technical support role with a mix of remote support, onsite field work, workstation setup, hardware installation, basic troubleshooting, documentation, and ticket updates. You will work under the guidance of experienced technical team members and build practical experience supporting Microsoft 365, Windows workstations, printers, networking basics, and client technology environments.

Success in this role comes from being reliable, curious, careful, coachable, professional, and willing to follow through.

What You Will Do

Operations & Monitoring

Review and respond to system alerts.
Follow documented procedures and operational checklists.
Participate in the remote monitoring and management process
Escalate issues according to established procedures.
Maintain accurate records and documentation.

Client Support

Assist users with routine technology requests.
Support Microsoft 365 applications including Outlook, Teams, and OneDrive.
Help users with workstation, printer, and peripheral issues.
Document work performed and communicate status updates.

Technology Deployments

Install desktops, laptops, monitors, docking stations, and peripherals.
Configure and install network printers.
Inventory and verify IT equipment.
Assist senior engineers with hardware deployments and technical projects.

Training & Growth

Monitoring alert review and response.
Client support procedures.
Workstation deployment standards.
Documentation requirements.
Inventory management.
Onsite field service activities.
Technical troubleshooting fundamentals.

How We Help You Grow

Learn through a mix of hands-on work, documented procedures, shadowing, and coaching from experienced technical team members.
Build practical skills in Microsoft 365, Windows workstations, hardware setup, networking basics, documentation, and client communication.
Receive feedback that helps you understand what you did well, where to improve, and what to focus on next.
Develop professional habits that matter in IT, including clear communication, careful follow-through, accurate notes, and reliable client service.
Grow at a pace based on your reliability, learning progress, quality of work, and the needs of the business.

What We Are Looking For

You will be expected to ask good questions, take notes, follow procedures, communicate clearly, and keep improving. We are looking for someone who treats each client interaction and each technical task as a chance to learn.

Required

Strong customer service skills
Professional verbal and written communication
Reliable transportation and valid driver license
Strong attention to detail
Ability to follow documented procedures
Basic computer proficiency
Interest in technology and learning new skills
Positive attitude and willingness to grow

Helpful but not required

Technical support experience
Hands-on experience with computer hardware installations, Windows operating systems, or basic networking concepts from work, school, personal projects, volunteering, or helping others
Experience setting up or working with computers, printers, cabling, electronics, or other technology
Microsoft 365 familiarity
Technical school coursework
CompTIA or Microsoft certification exposurel
Experience using ticketing systems

Who Succeeds Here?

Enjoy helping people
Like learning new technology
Communicate professionally
Follow procedures carefully
Take pride in accuracy and documentation
Work well independently and as part of a team
Stay calm when solving problems
Want to build a long-term IT career
This role may be a strong fit for someone who is dependable, coachable, proud of doing careful work, and ready to use an opportunity well.

Physical Requirements