IT Support Field Engineer

Lloyd Motor Group; Carlisle (Cumberland County); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

33 days annual leave

Healthcare cash plan

Employee vehicle-discount schemes

Cycle to work scheme

Eyecare vouchers

Free flu jabs

Pension scheme (including life cover)

Internal and manufacturer training

Staff referral scheme

Job summary

Lloyd Motor Group, a UK car retailer with a multi-site presence, is seeking an IT Support Field Engineer to strengthen its North East IT team. The role combines on-site and remote support across dealerships, with emphasis on maintaining IT infrastructure and rolling out projects.

Applicants should have 3+ years as a field engineer, with franchise/motor trade IT experience preferred. Hybrid working hours apply, and a company car is included in the benefits package.

Qualifications

• At least 3 years of experience as a field engineer.
• Experience preferred in franchise and motor trade IT infrastructure.

Responsibilities

• Provide on-site and remote IT support for escalated or infrastructure-related issues.
• Conduct site visits to maintain and support dealership IT systems and networks.
• Install, configure, and troubleshoot servers, network devices, end-user hardware, and dealership systems.
• Support IT projects including hardware upgrades, system rollouts, and new site setups.
• Monitor infrastructure health, perform backups, and proactively resolve technical issues.
• Liaise with third-party vendors and support cybersecurity incident response.
• Assist with user support tasks such as account setup, password resets, and service desk ticket management.

Skills

Field engineering

IT infrastructure

Vendor liaison

Job description

19 Oct - 30 Nov 26 Carlisle

An exciting opportunity has arisen for a IT Support Field Engineer to join Lloyd Motor Group.

Due to continued business growth and increasing demand across our sites, we are expanding our IT team and are looking for an experienced IT Support Engineer to join us in this region.

While you’ll be part of our wider IT support team, your primary focus will be on maintaining and improving IT infrastructure and systems in the North East, where we have a ever growing presence.

If you're a skilled IT professional who thrives in a dynamic, multi-site environment and enjoys a balance of day-to-day support and project-based work, we’d love to hear from you.

Salary:

Competitive - A company car is also included as part of the benefits package for this role.

Hours:

Hybrid role - 09:00 - 17:30 Monday - Friday hours may vary depending on the needs of the business.

Experience required:

At least 3 years of experience as a field engineer, with preferred experience in franchise and motor trade IT infrastructure.

Role Responsibilities

• Provide on-site and remote IT support for escalated or infrastructure-related issues.
• Conduct site visits to maintain and support dealership IT systems and networks.
• Install, configure, and troubleshoot servers, network devices, end-user hardware, and dealership systems.
• Support IT projects including hardware upgrades, system rollouts, and new site setups.
• Monitor infrastructure health, perform backups, and proactively resolve technical issues.
• Liaise with third-party vendors and support cybersecurity incident response.
• Assist with user support tasks such as account setup, password resets, and service desk ticket management.

Company Benefits

• 33 days of annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme (including life cover).
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

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