IT Support Engineer - Windows & Mac, VIP Tech Support

Zones, LLC

Los Angeles (CA)

On-site

USD 39,000 - 44,000

Full time

3 days ago

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Benefits offered by this job

Medical coverage

Sick leave

Work-life balance benefits

Job summary

Zones, LLC is seeking an L2 IT Support Engineer for the Los Angeles, CA area. The role involves deskside and remote end-user support, OS troubleshooting on Windows and Mac, and extensive use of Office 365 and AV systems.

You will manage tickets in Service Now, perform imaging/deployment, and support multiple locations as needed. Requirements include a Bachelor’s degree or 7+ years of experience, ITIL Foundation, and certifications (A+ and others).

Qualifications

Bachelor’s degree or 7+ years of relevant experience.
Strong knowledge of Windows and Mac OS X operating systems.
Good understanding of network infrastructure.
ITIL Foundation Certification.
A+ certification (or equivalent) + additional certs like N+, MCP, MCSA, etc.

Responsibilities

Provide deskside/desktop/end-user support in a corporate environment.
Troubleshoot and resolve software issues; install/reconfigure/reinstall software including remote support.
Support Mac OS, Windows OS, Microsoft Office 365, smartphones, AV conferencing, printers, and PC hardware.
Utilize Service Now for ticketing; prioritize and track requests with status updates.
Research KB articles; maintain and update KB documentation.
Imaging and deployment of OS using SCCM and JAMF product suite.
Provide exclusive VIP executive support as needed.
Support additional locations as required.
End-to-end ownership of issues, from detection to resolution.
Train staff on hardware and software usage.