IT Support Engineer: Tech Troubleshooter for Global Teams

NiCE; Sandy (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

NiCE is seeking an IT Technical Support Engineer to assist local and remote staff with technical issues across devices and software. You will communicate complex information clearly, work in a collaborative team across geographies, and handle after-hours support when needed.

The role emphasizes user-focused service, effective troubleshooting, asset and access management, and participation in IT projects and procurement processes.

Qualifications

• Bachelor’s or equivalent in computer science or related field.
• Strong customer service and troubleshooting skills.
• Experience with Windows, Mac, Linux, and AD environments.
• Experience in IT support, able to communicate technical info clearly.

Responsibilities

• Provide day-to-day technical support to employees via tickets, email, chat or phone.
• Support network infrastructure, software, hardware, and peripherals.
• Manage SNOW queue; handle escalations and knowledge base updates.
• Support events and large meetings; assist in IT projects and assets.
• Assist with purchasing, onboarding/offboarding, and user accounts.

Skills

Customer service

Troubleshooting

English communication

Team player

Self-starter

Education

Bachelor's degree in computer science

Associate degree + 2 years tech support experience

Tools

Windows

MacOS

Linux

Active Directory

Microsoft 365 / O365

ServiceNow

Job description

NiCE is seeking an IT Technical Support Engineer to assist local and remote staff with technical issues across devices and software. You will communicate complex information clearly, work in a collaborative team across geographies, and handle after-hours support when needed.

The role emphasizes user-focused service, effective troubleshooting, asset and access management, and participation in IT projects and procurement processes.