IT Help Desk Technician - Growth, Training & Benefits

Nic Global; Spokane (WA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision insurance

Long-term disability insurance

401(k) plan with employer match

Tuition Reimbursement

PTO and holiday pay

Job summary

NIC Global is a single-source manufacturer offering turnkey mechanical and electromechanical assembly, sheet metal fabrication, and global sourcing. The company emphasizes employee appreciation, strong culture, and comprehensive benefits.

This role supports IT and security-related workflows, with emphasis on user support and system maintenance. Employees enjoy benefits such as health insurance, employer-paid life/AD&D, vision, disability, FSA, 401(k) with match, tuition reimbursement, PTO, and

Qualifications

• High school level education or equivalent and specialized training may be obtained in vocational courses or on the job.
• Proficiency to successfully perform the job described.
• A+ Certified preferred
• Any technology specialist certifications (generally the lower-level starting point certifications).

Responsibilities

• Efficiently and effectively prioritizes user and system problems, elevating issues as needed to more experienced personnel and/or management, utilizing problem management resources and helpdesk system to support users.
• Provides timely support to end users in resolving problems through defined procedures, diagnoses, and discussion.
• Trains new and established users on changes to network procedures or software.
• System builds, installing hardware and software, network printing, and maintaining network users, user environments and configurations bases.
• General understanding of ISO 27001 standards and its application practices and principles as they relate to your job responsibilities.
• This job description reflects the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required, based upon business needs, at any time with or without notice.

Skills

Problem solving

User support

Training others

Education

High school level education or equivalent

A+ Certified preferred

Technology specialist certifications

Job description

NIC Global is a single-source manufacturer offering turnkey mechanical and electromechanical assembly, sheet metal fabrication, and global sourcing. The company emphasizes employee appreciation, strong culture, and comprehensive benefits.

This role supports IT and security-related workflows, with emphasis on user support and system maintenance. Employees enjoy benefits such as health insurance, employer-paid life/AD&D, vision, disability, FSA, 401(k) with match, tuition reimbursement, PTO, and