IT Support Engineer, Tech Solutions Delivery

Amazon.com Services LLC

Gouldsboro (ME)

On-site

USD 34,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Sign-on bonus

Job summary

Amazon Operations is seeking an IT Support Specialist to provide nonstop global IT support for our Operations locations, keeping buildings and systems running smoothly while assisting with network troubleshooting, data cabling, and system administration.

You will collaborate with management and staff to deliver reliable IT solutions, manage local projects, and help maintain security policies and procedures across varied environments. The role requires physical mobility and regional travel.

Qualifications

1+ years with Windows Server techs incl AD, DFS, Print Services, and SCCM.
2+ years troubleshooting in a multi-user, high-availability environment
2+ years PC repair, troubleshooting, deployment, and decommissioning
1+ years delivering IT client, server, and network services
2+ years networking concepts such as DNS, DHCP, SSL, the OSI model, and TCP/IP
2+ years supporting Windows, Mac, or Linux operating systems in a corporate environment
2+ years supporting and maintaining a corporate network environment
High school diploma or equivalent
Preferred: 2+ years of computer networking experience
Preferred: Experience supporting video conferencing and teleconferencing equipment

Responsibilities

We engineer and troubleshoot networks, install data cabling, and administer systems across varied software and hardware environments
– We keep infrastructure networking and computing systems available during production hours
– We work with management and staff to provide analytical and technical support that improves IT solutions
– We manage local technical projects
– We maintain and develop policies, procedures, and processes
– We identify root causes behind operational issues and process inefficiencies
– We support customers across multiple nearby buildings and remote locations
– We travel within our local or regional area to support our customers
– We may need to move up to 49 lbs and stand or walk during shifts of up to 12 hours

Skills

Windows Server

Active Directory

DFS

Print Services

SCCM

Troubleshooting

DNS DHCP TCPIP

Cross-platform support

Education

High school diploma

Tools

Windows Server

Job description

Requirements

Must have:

1+ years of experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM
2+ years of experience troubleshooting in a multi-user, high-availability environment
2+ years of experience with PC repair, troubleshooting, deployment, and decommissioning
1+ years of experience delivering IT client, server, and network services
2+ years of experience with networking concepts such as DNS, DHCP, SSL, the OSI model, and TCP/IP
2+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate environment
2+ years of experience supporting and maintaining a corporate network environment
High school diploma or equivalent
Preferred: 2+ years of computer networking experience
Preferred: Experience supporting video conferencing and teleconferencing equipment

Responsibilities:

We engineer and troubleshoot networks, install data cabling, and administer systems across varied software and hardware environments
– We keep infrastructure networking and computing systems available during production hours
– We work with management and staff to provide analytical and technical support that improves IT solutions
– We manage local technical projects
– We maintain and develop policies, procedures, and processes
– We identify root causes behind operational issues and process inefficiencies
– We support customers across multiple nearby buildings and remote locations
– We travel within our local or regional area to support our customers
– We may need to move up to 49 lbs and stand or walk during shifts of up to 12 hours

Company:

We are Amazon Operations, where speed, accuracy, and exceptional service drive everything we do. Our Operations Technology Support team provides nonstop global IT support to Amazon Operations, helping keep our buildings, systems, and customers moving every day.