IT Support Engineer, Ops Tech Solutions Delivery

Amazon; Gouldsboro (Wayne County); On-site; USD 34,440 - 56,481; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Job summary

Amazon.com Services LLC is hiring for an IT Support professional to bolster Amazon Operations IT infrastructure in Gouldsboro, PA. The role emphasizes server and network troubleshooting, project management, and customer-focused IT solutions across multiple buildings.

Applicants should have hands-on experience with Windows Server, SCCM, and networking, plus the ability to work long shifts and lift up to 49lbs. Extensive travel to regional sites is expected.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP)
• 2+ years of Windows/Mac/Linux OS support
• 2+ years of maintaining a corporate network environment

Responsibilities

• Network engineering and troubleshooting across software and hardware environments.
• Ensure infrastructure remains available during production hours.
• Provide analytical and technical assistance for IT solutions.
• Manage local technical projects.
• Create and maintain policies, procedures, and processes.
• Identify root causes of operational issues and inefficiencies.
• Support movement of up to 49lbs and shifts up to 12 hours.
• Support customers from multiple buildings and remote locations.
• Travel within local or regional area to assist customers.

Skills

Windows Server

SCCM

Troubleshooting

PC repair

IT service delivery

Networking fundamentals

OS support (Windows/Mac/Linux)

Network administration

Video conferencing

Education

High school diploma

Job description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

Key job responsibilities

Job Duties Include, But Are Not Limited To

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Preferred Qualifications

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

• Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, PA, Gouldsboro - 25.00 - 41.00 USD hourly

Company - Amazon.com Services LLC

Job ID: A10373837