IT Support Engineer, OpsTech IT

Amazon.com Services LLC; San Diego (CA); On-site; USD 34,000 - 56,000; Full time

Job summary

OpsTech IT, part of Amazon Operations, seeks an IT support technician in San Diego to sustain and troubleshoot enterprise infrastructure across Windows, Mac and Linux environments. You will perform data cabling, systems administration, and provide technical support to ensure high availability during production hours.

Required: 1+ year with Windows Server AD/DFS/SCCM; 2+ years troubleshooting in multi-user environments; 2+ years PC repair/deployment; 2+ years networking (DNS/DHCP/SSL/TCP-IP);

Qualifications

• 1+ year with Windows Server technologies (AD, DFS, Print Services, SCCM)
• 2+ years troubleshooting in multi-user, high-availability environments
• 2+ years PC repair, troubleshooting, deployment, and liquidation
• 1+ year delivering IT client/server/network services
• 2+ years networking experience (DNS, DHCP, SSL, OSI model, TCP/IP)
• 2+ years supporting Windows, Mac, or Linux in a corporate environment
• 2+ years maintaining a corporate network environment
• High school diploma or equivalent
• 2+ years computer networking experience (preferred)
• Experience supporting video/teleconferencing equipment (preferred)

Responsibilities

• Handle network engineering, troubleshooting, data cabling, and systems administration across varied environments
• Keep infrastructure networking and computing systems available during production hours
• Provide analytical and technical support to improve IT solutions
• Manage local technical projects
• Maintain and develop policies, procedures, and operational processes
• Identify root causes of operational issues and process inefficiencies

Skills

Windows Server

Networking

Troubleshooting

Systems Administration

Data Cabling

Multi-OS Support

Education

High school diploma or equivalent

Tools

Active Directory

DFS

SCCM

DNS

DHCP

SSL

TCP/IP

Windows/Mac/Linux support

Job description

Requirements

Must have:

• We require 1+ years of experience with Windows Server technologies such as AD, DFS, Print Services, and SCCM.
• We require 2+ years of troubleshooting experience in a multi-user, high-availability environment.
• We require 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.
• We require 1+ years of experience delivering IT client, server, and network services.
• We require 2+ years of networking experience, including DNS, DHCP, SSL, the OSI model, and TCP/IP.
• We require 2+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate environment.
• We require 2+ years of experience maintaining a corporate network environment.
• We require a high school diploma or equivalent.
• We prefer 2+ years of computer networking experience.
• We prefer experience supporting video conferencing and teleconferencing equipment.
• The role requires the ability to lift up to 49 lbs, stand and walk during shifts of up to 12 hours, and travel up to 25% of the time.

Responsibilities:

• We handle network engineering and troubleshooting, data cabling, and systems administration across varied software and hardware environments.
• We keep infrastructure networking and computing systems available throughout production hours.
• We work with management and staff to provide analytical and technical support that improves our IT solutions.
• We manage local technical projects.
• We maintain and develop policies, procedures, and operational processes.
• We identify root causes behind operational issues and process inefficiencies.

Company:

We are OpsTech IT, providing nonstop global IT support to Amazon Operations, where speed, accuracy, and exceptional service are central to our work. Our teams support IT infrastructure, develop technology in-house, launch new operations facilities, and help deliver packages directly to customers. We offer competitive compensation, comprehensive healthcare benefits starting on day one, a 401(k) matching program, up to 20 weeks of paid parental leave, and additional benefits including health coverage, paid time off, and stock-based compensation. Our culture is inclusive and practical, and we encourage people to come as they are in a casual work environment. This role is based in San Diego, California, with an hourly pay range of 25.00 to 41.00 USD.