IT Support Engineer, Ops Tech Solutions Delivery

Amazon; Pennsylvania; On-site; USD 34,440 - 56,481; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an IT Support Engineer for Ops Tech Solutions Delivery in Pennsylvania. This role is vital in providing global IT support, managing local projects, and ensuring network availability.

Responsibilities include troubleshooting a variety of systems, interacting with staff for continuous improvement, and supporting both local and remote customers. Requirements include 1+ years in Windows Server technologies and 2+ years in networking within a corporate setting.

A competitive salary of $25.00 - $41.00 per hour is offered with comprehensive benefits.

Qualifications

• 1+ years of Windows Server technologies experience.
• 2+ years of troubleshooting in a multi-user high availability environment experience.
• 2+ years of PC repair and troubleshooting experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking experience.
• 2+ years of corporate setting OS support experience.
• 2+ years of supporting and maintaining a corporate network environment experience.
• 2+ years of computer networking experience.
• Experience supporting video conference and teleconference equipment.

Responsibilities

• Network engineering and troubleshooting in various software and hardware environments.
• Ensuring infrastructure remains available during production hours.
• Providing analytical and technical assistance for IT solutions improvement.
• Managing local technical projects.
• Maintaining or creating policies and procedures.
• Identifying root-causes of operational issues.
• Supporting customers from multiple buildings and traveling regionally.

Skills

Windows Server technologies: AD, DFS, Print Services, SCCM

Troubleshooting in a multi-user high availability environment

PC repair, troubleshooting, deployment and liquidation

IT client, server, and network service delivery

Networking (DNS, DHCP, SSL, OSI Model, TCP/IP)

Corporate setting Windows, Mac or Linux Operating systems support

Supporting and maintaining a corporate network environment

Computer networking

Supporting video conference and teleconference equipment

Education

High school or equivalent diploma

Job description

IT Support Engineer, Ops Tech Solutions Delivery

ID lavoro: 10373837 | Amazon.com Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

Key job responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root‑causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma
• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, PA, Gouldsboro - 25.00 - 41.00 USD hourly