IT Support Engineer - Level II

Lever, Inc.; Denver (CO); Hybrid; USD 70,000 - 76,000; Full time

Job summary

Vision RT is seeking an on-site IT specialist for the Colorado Training Centre to maintain local and remote systems, support training activities, and act as the primary IT contact for US stakeholders. The role covers end-user devices, network, AV systems, and onboarding of new starters.

The candidate should have strong Windows 11 and M365 experience, plus expertise in identity management, endpoint management, and hardware troubleshooting, with a focus on reliability and incident resolution.

Qualifications

• Strong knowledge of Windows 11 administration and support.
• Experience with Microsoft 365 services (Exchange Online, Teams, SharePoint).
• Identity & Access Management experience (Azure AD, Group Policy).
• Experience with endpoint management and device deployment.
• Hardware troubleshooting across laptops/desktops and peripherals.

Responsibilities

• Provide on-site IT support for the Colorado Training Centre and US users.
• Procure hardware and maintain asset records in the service system.
• Maintain on-site hardware and training systems, with remote assistance as needed.
• Ensure continuous operation and readiness of the Colorado Training Centre.
• Assist onboarding of new starters with device prep and handover.
• Manage device recovery and decommissioning processes.
• Serve as the primary on-site IT contact for training centre users.
• Contribute to IT end-user technology improvements and processes.

Skills

Windows 11

Microsoft 365

Identity & Access Mgmt

Intune / Autopilot

Hardware troubleshooting

Endpoint security

Incident ownership

Analytical thinking

End-to-end resolution

Networking basics

ITIL Foundations

ISO 27001 awareness

Job description

Vision RTis a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow.

Our systems are used in over 3,000 clinics worldwide, including in 29 of the top 30 Best Hospitals for Cancer (source: US News and World Report 2026 rankings).

The company is recognized as one of Britain’s fastest-growing private tech companies, as featured in the2025Sunday Times 100 Techlist. Vision RT is also a recipient of the 2026 King’s Award for Enterprise, our fifth in 10 years. It is the UK’s most prestigious accolade for business excellence.

Company video (Available on application page)

With around 400+ employees globally and offices in the UK, Poland, and the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S, one of the world’s largest investors in healthcare companies. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup.

Vision RT is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organization in which to work.

About the Role

This role provides a strong on-site IT presence at the Colorado Training Centre andis responsible forthe day-to-day support, maintenance, and reliability of local and remote IT systems. This includes end-user devices, network connectivity, training environments, and AV systems.

The successful candidate will ensure the training facilityremainsfully operational, support training activities, and act as the primary IT contact for US-based stakeholders. They will also contribute to wider global IT support coverage where time zone alignment allows.

Key Responsibilities

• Provide end-user IT support across the business globally, with a primary focus on the US user base.

• Procure employee and site hardware, maintaining accurate asset records within the service management system.

• Maintain and support on-site hardware, including training systems, and provide remote hands support for other IT teams where required.

• Ensure the ongoing reliability and operational readiness of the Colorado Training Centre.

• Support the onboarding of new starters, including device preparation, configuration, and handover.

• Manage the recovery and decommissioning of employee devices.

• Act as the primary on-site IT contact for training centre users and stakeholders.

• Contribute to continuous improvement initiatives across end-user technology and support services.

Essential Skills & Experience

• Strong knowledge and administration of Windows 11.

• Experience supporting and administering Microsoft 365 including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, licensing and mailbox management.

• Knowledge of Identity & Access Management including Active Directory, Microsoft Entra ID (Azure AD), Group Policy, and user lifecycle management.

• Experience with Endpoint Management including Microsoft Intune, Windows Autopilot, device configuration and compliance policies.

• Strong hardware troubleshooting skills across laptops, desktops, peripherals, and mobile devices.

• Familiarity with endpoint security technologies, patch management, and vulnerability remediation.

• Ability to diagnose and resolve complex technical issues independently.

• Strong analytical and problem-solving skills.

• Proven experience taking end-to-end ownership of incidents through to resolution.

Desirable Skills & Experience

• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, Wi‑Fi troubleshooting, and basic firewall and switching concepts.

• ITIL Foundation certification.

• Experience working within ISO 27001 accredited environments.

$70,000 - $76,000 a year

Vision RT is an Equal Opportunity / Affir