Global AV & IT Support Engineer

EOS IT Solutions

Austin (TX)

On-site

USD 65,000 - 75,000

Full time

18 hours ago

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Job summary

EOS IT Solutions is seeking an IT Support Engineer to support, monitor, and maintain a wide array of AV conferencing and network solutions across a global customer base. The role offers hands-on work with Crestron, Extron, Q-SYS, Biamp, Shure and other enterprise AV platforms, plus VPN access and incident resolution to meet SLAs.

Based in Austin, TX, you will influence IT/AV operations and contribute to continuous improvement.

Qualifications

Experience in an IT Engineer/Technician role with exposure to AV environments.
Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.).
Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.
Proven ability to work and deliver effectively within defined measures of success.
An analytical and pragmatic problem-solving focus.

Responsibilities

Provide first-line contact to clients via phone, email, and remote VPN access.
Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults.
Support, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments.
Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions.
Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices.
Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose.
Maintain infrastructure resilience, backup, and recovery.
Ensure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs.
Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams.
Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans.
Identify and develop opportunities for continuous improvement across IT and AV environments.