Support Engineer I

Comtech Telecommunications Corp.; Seattle (WA); On-site; USD 73,000 - 93,000; Full time

Job summary

Comtech Telecommunications Corp. in Seattle is seeking a customer-focused IT Specialist to join our IT support team. The successful candidate will provide advanced technical support to end-users, resolve escalated issues, and work with security and operations teams to ensure smooth IT operations.

Requirements include 2+ years in IT support with Tier 2 experience, strong Windows/macOS, AD/M365, networking basics, and experience with Jira, Zendesk. Bi-lingual French and English is a plus.

Qualifications

• 2+ years in IT support or help desk, with at least 1 year in Tier 2 support.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory, Microsoft 365, and common enterprise applications.
• Solid understanding of TCP/IP, DNS, DHCP, VPN, and general networking concepts.
• Familiarity with ticketing systems (Jira, BMC Helix, Zendesk).
• BYOD infrastructure support experience.
• Bi-Lingual – French and English speaking and writing is a plus.
• Experience with remote support tools and MDM solutions.
• Exposure to ITIL practices and service management frameworks.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve issues across desktops, laptops, mobile devices, printers, and applications.
• Manage user accounts and access rights in Active Directory and Microsoft 365.
• Install, configure, and maintain computer systems and peripherals.
• Monitor system performance and troubleshoot server, network, and application issues.
• Document resolutions and contribute to the knowledge base.
• Collaborate with security and operations teams on complex issues.
• Assist in IT projects, updates, and rollouts across departments.
• Ensure compliance with company policies and security standards.
• Provide occasional off-hours support or on-call assistance as needed.

Skills

Windows

macOS

Active Directory

Microsoft 365

Networking basics

Ticketing systems (Jira/Zendesk/BMC)

BYOD support

Français/English bilingual

MDM familiarity

ITIL awareness

Education

Associate/Bachelor in IT/CS or related

Certifications: CompTIA A+/Network+/Azure Fundamentals

Tools

Jira

BMC Helix

Zendesk

Job description

Company Overview

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

Company Overview

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

Job Title: Support Engineer I

Department: Operations Engineering

Reports To: IT Support Manager

Revision Date: 08/07/2026

FLSA: Exempt

Location: Seattle, WA Preferred

Level: T1

Salary: $73,000 - $93,000 Annually USD

Purpose

We are seeking a skilled and customer-focused Information Technology Specialist to join our IT support team. The successful candidate will provide advanced technical support to end-users, resolve escalated help desk issues, and work closely with teams to ensure smooth IT operations across the organization.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve issues, including desktops, laptops, mobile devices, printers, and software applications.
• Manage user accounts, permissions, and access rights in systems such as Active Directory, Microsoft 365, Okta and other enterprise tools.
• Install, configure, and maintain computer systems and peripheral equipment.
• Monitor system performance and troubleshooting server, network, and application-related issues.
• Document issue resolutions and contribute to the knowledge base to improve support efficiency.
• Collaborate with security and operations teams for complex issues or infrastructure-level projects.
• Assist in implementing IT projects, updates, and rollouts across departments.
• Ensure compliance with company policies, security standards, and best practices.
• Provide occasional off-hours support or on-call assistance as needed.

Requirements

• 2+ years of experience in an IT support or help desk role, with at least 1 year in a Tier 2 capacity.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory, Microsoft 365 administration, and common enterprise applications.
• Solid understanding of TCP/IP, DNS, DHCP, VPN, and general networking concepts.
• Familiarity with ticketing systems (e.g., Jira, BMC Helix, Zendesk).
• Experience with BYOD infrastructure support
• Bi-Lingual – French and English speaking and writing is a plus.
• Experience with remote support tools and mobile device management (MDM) solutions.
• Exposure to ITIL practices and service management frameworks.

Education

• Associate or Bachelor’s Degree in information technology, Computer Science, or related field — or equivalent experience.
• Certifications such as CompTIA A+, Network+, Microsoft Azure Fundamentals certification, or equivalent.

Compliance

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

Pay Range

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Equal Opportunity Employer

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.