IT Support Engineer — Expert Troubleshooter

California Chamber of Commerce; Sacramento (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

The California Chamber of Commerce is seeking a Support Engineer to bridge complex systems and end-users, providing both reactive assistance and proactive maintenance. This role emphasizes strong analytical skills, customer-focused service, and collaboration with IT teams to sustain reliable systems.

You will diagnose hardware and software issues on PCs, maintain documentation, and support end-users across staff, while maintaining professional, courteous interactions and ensuring data security

Qualifications

• High School Diploma, GED or equivalent certification is required.
• College degree is a plus.
• Certification such as A+, Network+ or similar is desirable.

Responsibilities

• Provide reactive and proactive IT support to end-users for PCs and phones.
• Maintain and design documentation for systems installations.
• Maintain endpoint protection and backup support for phone/call center systems.
• Troubleshoot hardware and software issues and escalate when needed.
• Collaborate with staff and IT teams to resolve problems with courteous service.

Skills

Hardware issues

Software issues

Microsoft Office

Windows Server

ITSM ticketing

Communication skills

Team collaboration

Independent work

Customer-focused

Education

High School Diploma or GED

Professional certifications (A+, Network+)

College degree a plus

Job description

The California Chamber of Commerce is seeking a Support Engineer to bridge complex systems and end-users, providing both reactive assistance and proactive maintenance. This role emphasizes strong analytical skills, customer-focused service, and collaboration with IT teams to sustain reliable systems.

You will diagnose hardware and software issues on PCs, maintain documentation, and support end-users across staff, while maintaining professional, courteous interactions and ensuring data security