IT Support Engineer (Dispatch / On-need basis)

Sky Systems, Inc. (SkySys); Tampa (FL); On-site; USD 34,440 - 38,572; Part time

Job summary

A technology support company in Tampa is seeking an IT Support Engineer for on-demand support. The role involves troubleshooting hardware and software issues, working part-time on a contract basis. This entry-level position allows flexibility, making it suitable for those employed elsewhere. Candidates must have their own laptop and be able to lift equipment. Training and support are provided remotely by the team.

Qualifications

• Experience providing IT Infrastructure field support.
• Hands on experience with ServiceNow.
• Ability to lift/move equipment up to 50Lbs.

Responsibilities

• Troubleshoot and resolve hardware and software issues on-site.
• Document solutions and maintain customer satisfaction.

Skills

IT Infrastructure field support

Troubleshooting hardware and software

ServiceNow

Desktop support

LAN and WAN setups

Desk side support

Job description

IT Support Engineer (Dispatch / On-need basis)

Base pay range

$25.00/hr - $28.00/hr

Location: Tampa, FL

Long term contract

Support will be within business hours and on weekdays (M-F). If anything outside, it will be communicated to you.

Working Model: This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy, so you can take this as a second project too if you are currently employed and can manage both positions simultaneously.

Compensation: We can pay you in an hourly amount on 1099 for every time you are called to work on-site.

NOTE: The engineer should have their own laptop to carry while being on-site so you can be connected remotely via the support team for instructions/guidelines.

• Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.

• Hands on experience with ServiceNow.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

Job Types: Part-time, Contract

Schedule

• Monday to Friday

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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