Desktop Support Engineer (Dispatch /Part-Time)

Axiom Technologies Pty Ltd.; Hazard (KY); On-site; USD 20,000 - 32,000; Part time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable Desktop Support Engineer to provide on-site IT support for enterprise clients in Hazard, KY.

The role involves responding to service requests, troubleshooting hardware and software, and ensuring secure, reliable operation of desktops and peripherals at the client site. This is an Independent Contractor/Part-Time position starting immediately, with no guaranteed hours.

Qualifications

• Experience with Windows desktop environments and PCs.
• Able to diagnose and fix desktop, printer, and peripheral issues.
• Comfortable working on-site with minimal supervision.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, OS, and enterprise software.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Desktop peripherals

Customer service

Independent on-site work

Tools

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

Job description

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location:Hazard, KY 41701
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility:US Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hand-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Category

Technical