IT Support Engineer

iSoftStone; United States; On-site; USD 44,083 - 68,880; Full time

Job summary

iSoftStone is seeking an IT Support Engineer for our Palo Alto, CA team. The role involves designing secure IT infrastructure, managing server environments, and troubleshooting technical issues. Fluency in Mandarin is preferred.

The compensation is between $32 to $50 per hour based on experience. Join a global leader in IT services and consulting with over 90,000 employees worldwide.

Qualifications

• Deep understanding of IT security measures and compliance standards.
• Experience in managing server environments and cloud platforms.
• Ability to provide Level 2/3 support and troubleshoot user issues.

Responsibilities

• Design and maintain IT infrastructure in a secure manner.
• Provide day-to-day IT support to various teams.
• Conduct vulnerability assessments and implement disaster recovery plans.

Skills

Fluency in Mandarin

Network performance optimization

Security protocols implementation

Server management (Windows, Linux)

Scripting (PowerShell, Python)

Technical issue troubleshooting

Tools

AWS

Azure

Google Cloud

Nagios

Zabbix

Unity

Unreal Engine

Perforce

Job description

IT Support Engineer

We are looking for an IT Support Engineer to join our team at iSoftStone, Inc. in Palo Alto, CA. This is a W2 contract role. Fluency in Mandarin is preferred.

Responsibilities

• Design, implement, and maintain secure and scalable IT infrastructure.
• Deploy and manage server environments (physical, virtual, cloud-based).
• Evaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices).
• Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches).
• Ensure network security protocols are implemented, including firewalls and intrusion detection systems (IDS).
• Troubleshoot network issues and provide solutions promptly.
• Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud).
• Perform patch management, updates, and upgrades to systems and applications.
• Automate tasks through scripting (e.g., PowerShell, Python) and orchestration tools.
• Develop and maintain backup strategies, including regular testing of recovery processes.
• Implement disaster recovery plans (DRP) and business continuity solutions.
• Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance.
• Conduct regular performance analysis and capacity planning.
• Generate reports on system performance, availability, and utilization.
• Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST).
• Conduct regular vulnerability assessments and security audits.
• Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.).
• Provide Level 2/3 & On-site support to resolve user issues and elevate complex problems.
• Document systems, procedures, and best practices for operation and troubleshooting.
• Provide day-to-day support to game developers, designers, and other studio teams for software, hardware, and networking issues.
• Ensure smooth integration of development tools, version control (Perforce), and other game development platforms.
• Troubleshoot and resolve technical issues related to workstations, game engines, and collaborative tools.
• Assist with the installation, configuration, and maintenance of game development software like Unity, Unreal Engine, and proprietary tools.
• Work with cross-functional teams to align IT infrastructure with business goals.
• Collaborate with vendors for procurement and support of IT hardware/software.
• Manage relationships with external service providers and cloud vendors.

Compensation

Primary location pay range: $32 to $50 per hour (dependent on experience).

Company Overview

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone serves many of the world’s most well-known businesses, including over 90 Fortune Global 500 companies.

Equal Opportunity

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.