Associate IT Operations Engineer

iSoftStone; United States; On-site; USD 48,216 - 61,992; Part time

Job summary

iSoftStone is seeking an Associate IT Operations Engineer in Carson, CA. This part-time position involves providing Tier 1 and Tier 2 IT support, maintaining workplace systems, and troubleshooting network infrastructure. Ideal candidates will have over five years of experience, familiarity with DevOps tools, and a strong customer service mindset. The pay ranges from $35 to $45 per hour, reflective of skills and experience.

Qualifications

• Five+ years in IT operations, service desk or infrastructure support.
• Experience supporting Windows and macOS in production environments.
• Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs).

Responsibilities

• Deliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals).
• Support game development workstations and performance-critical tools.
• Troubleshoot network infrastructure (LAN/WAN, Wi-Fi, VPN).

Skills

IT operations experience

Customer service mindset

Problem-solving skills

Network fundamentals

Communication skills

Tools

Git

Jenkins

Windows

macOS

VMware

Hyper-V

Job description

iSoftStone, Inc. is seeking an Associate IT Operations Engineer to join our team in Carson, CA.

THIS IS A W2 CONTRACT, PART-TIME POSITION.

Part‑time schedule: 16 hours onsite per week – Monday and Thursday or Friday.

We are seeking an Operations Engineer to provide Tier 1 and Tier 2 IT support for office staff, game developers, and production teams. The successful candidate will maintain workplace systems and network infrastructure to ensure high availability, performance, and rapid incident resolution.

Responsibilities

• Deliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals).
• Support game development workstations and performance‑critical tools.
• Troubleshoot network infrastructure (LAN/WAN, Wi‑Fi, VPN, firewalls, switches).
• Maintain on‑prem servers, storage, virtualization, and build pipelines.
• Monitor system health, resolve incidents, and elevate when required.
• Maintain documentation, asset inventory, and operational runbooks.
• Improve IT workflows, automation and service efficiency.
• Support CI/CD systems, version control and DevOps tools (Git, Jenkins, Perforce).

Qualifications

• Five+ years in IT operations, service desk or infrastructure support.
• Experience supporting Windows and macOS in production environments.
• Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Hands‑on experience with on‑prem servers or virtualization (VMware / Hyper‑V).
• Familiarity with DevOps tools or build systems in game or software environments.
• Experience troubleshooting PC hardware, GPUs and peripherals.
• Strong customer service mindset and problem‑solving skills.
• Clear communication with developers, artists and production teams.
• Ability to prioritize in fast‑paced studio environments.
• Proactive, detail‑oriented and service‑driven.

Preferred Qualifications

• Experience supporting game engines (Unity / Unreal).
• Knowledge of Perforce, Git, Jenkins, build farms, render farms.
• Experience with high‑performance workstations or GPU pipelines.
• Exposure to on‑prem DevOps automation and build systems.
• Exposure to or experience with CI/CD tools.
• Exposure to or experience with on‑prem DevOps environments and DevOps tools (Git, Jenkins, Perforce).

Pay range: $35 to $45 per hour.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.