IT Support Engineer

Sira Consulting, an Inc 5000 company; Plano (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Sira Consulting in Plano, Texas is seeking a local IT consultant to provide end-user desktop and network support, manage incidents, and ensure SLA adherence. You will install, upgrade, and troubleshoot printers and hardware; configure Intune, SCCM, AD, DHCP, DNS; and coordinate with global IT teams on infrastructure projects.

The role emphasizes security, documentation, and friendly client service. Join a team focused on reliable IT services, strict governance, and proactive problem solving in a

Qualifications

• Experience with Windows desktop support and hardware.
• Knowledge of TCP/IP, DNS and internetworking.
• Proficiency with Microsoft Office suite.
• Familiarity with ITIL processes.
• Experience with server and communications infrastructure.
• Working knowledge of Intune, SCCM, AD, DHCP, DNS.

Responsibilities

• Single point of contact for end user to receive support and maintenance for computers and network system.
• Ensure incidents and service requests meet user satisfaction and SLA targets.
• Install, upgrade, and troubleshoot printers and hardware.
• Collaborate with cross-functional teams on infrastructure projects and initiatives.
• Ensure security, compliance, and IT governance adherence.
• Diagnose Windows applications and networking issues to minimize downtime.
• Provide detailed documentation and communicate with IT teams as required.
• Support Data Centre activities and deploy desktop images with WDS.
• Maintain hardware/software inventory.

Skills

Windows desktop

Desktop hardware

TCP/IP

Microsoft Office

ITIL

Server infrastructure

Tools

Intune

SCCM

Active Directory

DHCP

DNS

Remote-control tools

WDS

Job description

NOTE: LOOKING ONLY FOR LOCAL CONSULTANTS

Job Description:

Single point of contact for end user to receive support and maintenance for computers and network system

Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction

Ensure that response time and resolution time objectives are met as defined in the SLA

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Implement and manage security measures to protect the infrastructure from vulnerabilities

Collaborate with cross functional teams to support infrastructure related projects and initiative

Collaborate with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies

Ensure adherence to security, compliance, and corporate IT governance policies.

Customize desktop hardware to meet user specifications and site standards

Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime

Working knowledge of Intune, SCCM, AD, \ DHCP, DNS and remote-control tools

Troubleshooting network connectivity in a LAN/WAN environment

Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

Work with WDS Management team to test and deploy desktop images

Provide and support Data Centre Activities

Support all Microsoft, third party and internally designed applications.

Provide detailed documentation and communicate precisely with other IT teams as required.

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Ensure that there is sufficient support to clients and provide friendly customer service

Works with vendor support contacts to resolve technical problems

Knowledge of all software applications used within the organization

Responsible for tracking hardware and software inventory

Skills:

• In depth knowledge of Windows desktop technologies
• In depth knowledge of Desktop and laptop hardware
• Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of ITIL
• Knowledge of Server, Voice & Communications Infrastructure