IT Support Engineer

Digital Room; Los Angeles (CA); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Competitive pay and growth

Health, dental, vision coverage (site)

401(k) employer match

Life and AD&D Insurance

Flexible Spending Account

Paid holidays and PTO

Employee discounts

Training and certifications

Wellness events

Job summary

Digital Room in Van Nuys, CA is seeking an IT Support Engineer to diagnose and resolve software and hardware issues, support Windows and Mac platforms, and manage IT assets. The role focuses on incident management, configuration of Windows Server, and high-level user support in a dynamic environment.

The successful candidate will have strong AD, Office 365, Jira/Confluence tools, and networking fundamentals, with on-site weekday hours and a customer-focused mindset.

Qualifications

• Degree in IT or related field or relevant demonstrable work experience.
• Experience in customer-focused IT support and issue resolution.
• Strong time management and multitasking skills.
• Proactive, independent, and detail-oriented with excellent communication.

Responsibilities

• Diagnose and resolve software and hardware incidents (Windows and Mac).
• Resolve incidents and upgrade software and hardware; handle printers, copiers, scanners.
• Support and configure Windows Server; incident management and ownership.
• Record and track requests using the IT service desk system; escalate when needed.
• Maintain high levels of customer service; communicate with technical and non-technical colleagues.
• Install and configure new IT equipment; manage asset and inventory records.
• Collaborate with teams; remote support for users working from home.
• Assist with reconciliation of assets and provide remote troubleshooting.

Skills

Active Directory

Windows

Office products

LAN/WAN/TCPIP

Networking fundamentals

Remote support

Basic programming

VPN

Education

IT-related degree or certification

Customer-focused IT support

Tools

Jira Service Management (JSM)

Jira Assets

Jira Software

Confluence

Microsoft 365

Active Directory Administration

Microsoft Exchange

SharePoint

Azure AD

PowerApps

Power Automate

Job description

We are actively hiring for the position of IT Support Engineer for our plant in Van Nuys, CA.

Shift: Monday to Friday, 9:00 AM to 5:30 PM

Duties & Responsibilities

• Technical Support:
• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
• Resolve incidents and upgrade different types of software and hardware.
• Address issues with printers, copiers, and scanners.
• Support and configure Windows Server.
• Incident Management:
• Assist users with logged IT-related incidents.
• Take ownership of issues, perform problem analysis, and implement temporary or permanent fixes to restore service as soon as possible.
• Escalate incidents to other support teams when necessary.
• Accurately record, update, and document requests using the IT service desk system.
• Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.
• Equipment and Asset Management:
• Install and configure new IT equipment.
• Update the asset management system to reflect real-time activity and disposition of assets, hardware, and peripherals.
• Assist with the reconciliation of assets within the management system for accurate inventory.
• Communication and Collaboration:
• Maintain excellent verbal communication skills, effectively communicating with technical and non-technical colleagues at all levels.
• Proactively complete other duties as assigned.

Qualifications

• Proficient in using and supporting Active Directory, Windows, and Office products.
• Experienced in supporting, configuring, and troubleshooting LANs, WANs, TCP/IP, and networking components.
• Knowledgeable in diagnosing and resolving IT-related faults/issues.
• Competent in supporting and configuring Windows Server.
• Skilled in using, supporting, configuring, and troubleshooting PC hardware and network configurations.
• Experience with Atlassian Jira Service Management (JSM) ticketing system, Jira Assets, Jira Software, Confluence, Microsoft 365, Active Directory Administration, Microsoft Exchange, SharePoint, Azure AD, Microsoft PowerApps, and Power Automate.
• Basic programming skills.
• Knowledge in troubleshooting networking issues such as internet connectivity, network, and VPN.
• Ability to provide remote support to users working from home.

Education

• Degree in a related IT discipline or certification with relevant demonstrative work experience in IT service and delivery.
• Experience in a customer-focused IT support environment, including technical problem resolution.
• Team environment experience with a strong track record of diagnosing and resolving IT-related faults/issues.
• Broad understanding and successful application of Service Desk and Desktop services knowledge.
• Must be able to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors.
• Highly organized and independent, able to multitask and stay organized in managing client needs.
• Self-motivated, able to work independently, and takes initiative.
• Outstanding attention to detail.
• Excellent communication skills, both verbal and written.

For further information on the Digital Room, please explore our website www.digitalroominc.com

What are the perks and benefits of working at Digital Room?

• Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
• Competitive pay and growth opportunities
• Comprehensive health, dental, and vision coverage (location-specific).
• Employer match 401(k) up to limits.
• Company-sponsored Life and AD&D Insurance.
• Flexible Spending Account and voluntary benefits.
• Paid holidays and PTO.
• Employee discounts on all products.
• Company-sponsored training and certifications.
• Fun workplace and wellness events, and more

Please note: Actual compensation within the range will depend on various factors including the individual’s skills, experience, qualifications, and applicable laws.

Monday to Friday, 9:00 AM to 5:30 PM