IT Support Engineer

Quality & Reliability S.A. (QnR); Kentucky; On-site; USD 45,000 - 65,000; Full time

Job summary

Quality and Reliability (QnR) is seeking an IT Support Engineer to provide first-line IT support via phone/email and on-site visits. You will install, administer, and troubleshoot Linux systems, manage tickets, and document processes.

The role requires 2+ years in IT, a CS degree, and the ability to travel internationally if needed. The ideal candidate will handle after-hours on-call rotations, support sales operations, and coordinate with various stakeholders to resolve issues efficiently and

Qualifications

• Requires a degree in Computer Science or related field.
• Minimum 2+ years of IT support experience in a professional setting.
• Strong English communication and ability to work remotely and on-site as needed.
• Willingness to travel internationally if required.

Responsibilities

• Provide first-line IT support via phone or email and on-site when needed.
• Install, administer and troubleshoot Linux and software/hardware systems.
• Operate in an on-call rotation for after-hours incidents.
• Manage ticketing system and incident tracking.
• Document processes and workflows in standard formats.
• Support sales and liaise with warehouses, agents and customers as required.
• Perform journal entries and ensure accurate business transactions.

Skills

English communication

Team oriented

Critical thinking

Multitasking

Problem solving

Education

Bachelor's degree in Computer Science

Tools

Proxmox VE

KVM

VMware

SSH

TeamViewer

AnyDesk

journalctl

NFS

iSCSI

Job description

Quality and Reliability (QnR) is a leading Technology Group, with more than 30 years of presence in the market, delivering mission-critical digital transformation across Greece, Europe, and the broader EMEA region. QnR is an Athens Stock Exchange-listed technology Group currently undergoing a period of significant growth and transformation, having completed five acquisitions within the last 18 months.

MTIS is an innovative and value driven firm in the business of maritime Information & Communication Technology. We are working to promote the efficient usage of digital solutions within the international shipping sector. MTIS assists their clients and interested parties in transforming through technology their company's culture responding effectively to the new external and internal challenges occur by accommodating almost any needs and wishes they have via our smart solutions

Role overview

MTIS is looking for an IT support engineer to provide technical support and assist our clients with all IT related technical support issues. You will be providing IT support primary over the phone or email, but sometimes also on site. Your duties will be to interact with end-users, addressing and tracking issues, providing the first line of support, be responsible for Installation, administration and troubleshooting of hardware and software systems.

The ideal candidate will be responsible for:

• Support and maintain servers and user’s hardware operating systems
• Support and maintain open-source Linux based systems
• Provide outside of normal business hours on-call support in an on-call rotation to quickly respond to incidents and outages
• Manages the ticketing system and troubleshooting
• Keep and document processes flows in an industry-standard format
• Support sales department at all times, by liaising with warehouse, agents, customers and all other parties involved
• Carries out any further duties assigned by the line manager
• Post and process journal entries to ensure that all business transactions are recorded

To excel in this role, you'll need:

• Degree in Computer Science (Systems Engineering or relevant field)
• 2+ years working experience in the IT field in a relevant position
• Ability to work with diverse environments of computer systems
• Able to work independently and be a team oriented in a fast-paced environment
• Familiarity with SSH (Secure Shell) for remote system access and basic administration
• Exposure to system performance monitoring (CPU, memory, disk usage)
• Basic understanding of log analysis and troubleshooting (e.g., using journalctl, /var/log)
• Basic understanding of Linux networking concepts (IP addressing, DNS, routing, ports)
• Basic experience with Proxmox VE or similar virtualization platforms (e.g., KVM, VMware)
• Familiarity with storage concepts (local disks, RAID basics, ZFS, EXT4, network storage like NFS/iSCSI)
• Exposure to remote access tools like AnyDesk or TeamViewer
• Excellent organizing, prioritizing and multitasking abilities
• Ability to demonstrate critical thinking, provide solutions, recommendations and additional actions, in order to resolve issues without risks
• Strong English communication skills
• Ability to travel internationally if needed