IT Support Engineer

Wix2; Illinois; On-site; USD 55,000 - 75,000; Full time

Job summary

Wix is seeking an experienced IT Support professional to provide desktop and infrastructure support across the organization. You will assist Wix employees remotely, manage Helpdesk requests, and help optimize user training and documentation.

The role requires 3+ years in IT support, proficiency across MacOS, Windows, and Linux, and strong communication and problem-solving skills. Opportunity to work with AV systems and cross-functional teams across locations and time zones.

Qualifications

• 3+ years in IT support or administration.
• Experience in MacOS, Windows, and Linux.
• Excellent diagnostic and problem-solving skills.
• Excellent communication and interpersonal skills.
• Outstanding organizational and time-management skills.
• Proven ability to provide proactive customer service with strong attention to detail.
• Experience with Active Directory/Azure/GSuite environments.
• Experience supporting audio-visual conference room technologies.
• Experience with Meraki, Jira, Intune, Jamf, and Slack.

Responsibilities

• Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
• Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
• Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
• Identify opportunities to reduce service requests through better user training and documentation
• Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
• Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
• Work with auditors to ensure that procurement procedures are being followed
• Manage onboarding and offboarding processes for on-site and remote workers
• Manage and maintain audio-visual equipment around the offices
• Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux)

Skills

IT support experience

Multi-OS environments

Diagnostic skills

Communication skills

Time management

Customer service

Tools

Active Directory

Azure

GSuite

Meraki

Jira

Intune

Jamf

Slack

Job description

Job Responsibilities

• Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
• Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
• Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
• Identify opportunities to reduce service requests through better user training and documentation
• Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
• Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
• Work with auditors to ensure that procurement procedures are being followed
• Manage onboarding and offboarding processes for on-site and remote workers
• Manage and maintain audio-visual equipment around the offices
• Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux)

Qualifications

• An IT professional with 3+ years hands-on experience in IT Support or Administration
• Experienced in a multi-OS environment (MacOS, Windows, and Linux)
• Excellent diagnostic and problem-solving skills
• Excellent communication and interpersonal skills
• Outstanding organizational and time-management skills
• Proven ability to provide proactive customer service with strong attention to detail
• Experienced with Active Directory/Azure/GSuite environments
• Experience supporting audio-visual conference room technologies
• Additional experience with tools and systems like Meraki, Jira, Intune, Jamf, and Slack

About us

We are Wix's IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.