IT Support Desk Technician

First Community Bank; Corpus Christi (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

First Community Bank in Corpus Christi, TX is seeking an IT Support Desk Technician to be the first line of contact for end-users. You will diagnose hardware and software issues, answer calls and emails, and escalate when needed.

This on-site role requires strong customer service, basic networking knowledge, and the ability to work after hours for projects and outages. You will visit branches as needed and support IT projects.

Qualifications

• Experience as a service desk technician or similar customer support role.
• Troubleshooting and problem solving across hardware and software.
• Basic networking and operating system knowledge.

Responsibilities

• Answer support phone calls, email and support tickets.
• Troubleshoot problems with PCs and software.
• Diagnose issues with printers, PCs and other hardware.
• Assist with managing the ticket system.
• Provide reports of problems/outages to the CIO.
• Assist IT personnel with projects.
• Visit branches as scheduled or needed.
• Help setup community/bank events.
• Work after normal business hours as needed for projects, upgrades, problems.
• Support Desk after hours is on a rotating schedule.
• Maintain a positive attitude and be a team player.
• Other duties as assigned by the CIO.

Skills

Troubleshooting

Problem solving

Networking

Operating systems

PC hardware

PC software

Customer support

Service desk

Job description

This is a full-time, on-site role for an IT Support Desk Technician located in Corpus Christi, TX. The Support Desk Technician position serves as the initial point of contact for end-users seeking technical assistance on any of the bank’s computer systems. Diagnoses and assesses issues related to computer hardware and software and escalates them properly if needed. Maintains excellent customer service for the bank by answering phone calls and emails promptly, commuting to branches to resolve problems as needed and resolving most hardware/software problems of devices (PCs, printers)

Support Desk Technician Job Duties:

• Answer support phone calls, email and support tickets.


• Troubleshoot problems with PCs and software.


• Diagnose issues with printers, PCs and other hardware.


• Assist with managing ticket system


• Provide reports of problems/outages to the CIO.


• Assist IT personnel with projects.


• Visit branches as scheduled or needed.


• Help setup community/bank events.


• Work after normal business hours as needed for projects, upgrades, problems. Support Desk after hours is on a rotating schedule.


• Maintain a positive attitude and be a team player.


• Other duties as assigned by the CIO.

Skills/Qualifications

Experience as a service desk technician or other customer support technical role, troubleshooting and problem solving, ability to escale issues, general knowledge of networking and operating systems, PC hardware and software experience.