IT Support Coordinator

City of Victoria TX; Victoria (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

TMRS with 2:1 City match

Short and long-term disability

Holidays

Vacation

Sick leave

Paid parental leave

Longevity pay

Credit union

Job summary

City of Victoria TX is seeking an Administrative Support Specialist for the Information Technology Department. The role includes technology purchasing, asset management, mobile device support, help desk coordination, budget tracking, and compliance documentation to ensure efficient technology operations and service delivery.

You will work with City departments to maintain inventories, coordinate equipment transfers, and prepare monthly billing and reports while assisting with HIPAA, PCI DSS, and

Qualifications

• High school diploma or GED; AND 1–3 years of administrative, purchasing, inventory management, or information technology support experience; OR an equivalent combination of education, training, and experience.
• Knowledge of purchasing, budget tracking, inventory control, and records management procedures.
• Familiarity with HIPAA, PCI DSS, and FBI CJIS requirements.

Responsibilities

• Coordinates City-wide technology purchases, including vendor quotes, requisitions, purchase orders, equipment receiving, and invoice processing.
• Assists with departmental budget preparation, expenditure tracking, encumbrances, and monthly financial reconciliation.
• Maintains technology asset inventories and coordinates equipment assignments, transfers, and retirements with Finance.
• Maintains printer, copier, and cellular device records and prepares monthly billing and inventory reports.
• Provides basic help desk support, creates and routes help desk tickets, monitors outstanding requests, and communicates status updates.
• Responds to routine inquiries regarding technology purchases, equipment, and established IT procedures.
• Assists with compliance documentation, records retention, and internal audits related to HIPAA, PCI DSS, and FBI CJIS requirements.
• Assists with developing and updating departmental policies, procedures, and operational documentation.

Skills

Purchasing

Inventory management

IT support

Help desk coordination

Budget tracking

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Enterprise information systems

Help desk applications

Job description

Job Summary

Provides administrative and technical support to the Information Technology Department, including technology purchasing, asset management, mobile device support, help desk coordination, budget tracking, and compliance documentation. Works with City departments to support efficient technology operations and service delivery.

Principal Duties And Responsibilities

• Coordinates City-wide technology purchases, including vendor quotes, requisitions, purchase orders, equipment receiving, and invoice processing.
• Assists with departmental budget preparation, expenditure tracking, encumbrances, and monthly financial reconciliation.
• Maintains technology asset inventories and coordinates equipment assignments, transfers, and retirements with Finance.
• Maintains printer, copier, and cellular device records and prepares monthly billing and inventory reports.
• Compiles telecommunications usage records to support billing and financial reporting.
• Performs basic setup, configuration, troubleshooting, and decommissioning of mobile devices using approved management systems.
• Provides basic technical assistance, creates and routes help desk tickets, monitors outstanding requests, and communicates status updates.
• Responds to routine inquiries regarding technology purchases, equipment, and established IT procedures.
• Assists with compliance documentation, records retention, and internal audits related to HIPAA, PCI DSS, and FBI CJIS requirements.
• Assists with developing and updating departmental policies, procedures, and operational documentation.
• Maintains departmental metrics, prepares reports, and coordinates routine administrative activities.
• Maintains confidentiality of sensitive City, technology, and security information.
• Establishes effective working relationships with City employees, vendors, and outside agencies.
• Complies with City safety requirements, maintains regular attendance, and reports to work during emergencies as directed.
• Performs other related duties as assigned.

PHYSICAL AND ENVIRONMENTAL CONDITIONS

Work is primarily performed in an office environment and involves prolonged computer use, sitting, standing, walking, and occasional lifting or moving of technology equipment. Travel between City facilities may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Required Qualifications

Education, Training, and Experience Guidelines

High school diploma or GED; AND one to three (1–3) years of administrative, purchasing, inventory management, or information technology support experience; OR an equivalent combination of education, training, and experience.

Knowledge Of

• Basic computer systems, mobile devices, peripherals, and operating systems.
• Purchasing, budget tracking, inventory control, and records management procedures.
• Microsoft Office applications and enterprise information systems.
• General office practices, customer service, and information security principles.

Skill In

• Coordinating purchases, maintaining inventories, and preparing financial and operational reports.
• Performing basic mobile device setup and troubleshooting.
• Using office software, business systems, and help desk applications.
• Organizing assignments, prioritizing work, and meeting deadlines.
• Communicating effectively and providing professional customer service.
• Maintaining accurate records, confidentiality, and effective working relationships.

License And Certification Requirements

A valid driver's license may be required depending on assigned duties.

Benefits

• health, dental and vision insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Texas Municipal Retirement System (TMRS) with a 2:1 City match
• short and long-term disability
• holidays
• vacation
• sick leave
• paid parental leave
• longevity pay
• credit union

Check out our great Wellness Programs!

Please visit the Human Resources Department's benefits page for more details.