IT Support Computing Analyst II (Phoenix, AZ)

Arizona International; Phoenix (AZ); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Full benefits

Health insurance

Dental & Vision

Job summary

The University of Arizona in Phoenix seeks an IT Support Computing Analyst II to join the Enterprise Support team. This in-person role provides desktop, software, and network support for faculty, staff, and campus colleagues.

Responsibilities include diagnosing issues, configuring desktops/peripherals, and managing access in Microsoft 365 and Active Directory, with thorough documentation for process improvement. Full-time, on-site, with strong benefits.

Qualifications

• Bachelor's degree or equivalent; 3+ years in IT support ideally in higher ed or enterprise.
• Experience with Azure/Intune, Active Directory and Microsoft 365.
• Strong customer service and ability to explain technical concepts clearly.

Responsibilities

• Provide technical support to faculty, staff, and designated campus colleagues.
• Diagnose hardware/software issues and assist with configuration of desktops and peripherals.
• Manage user access in Microsoft 365, Active Directory and Azure/Intune.
• Document service requests and resolutions for knowledge bases and best practices.

Skills

Azure/Intune

Active Directory

Microsoft 365

Endpoint management tools

Networking fundamentals

Customer service

Education

Bachelor's degree or equivalent

Job description

IT Support Computing Analyst II (Phoenix, AZ)

Position Highlights

University Information Technology Services (UITS) is the University of Arizona's central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

UITS invites applicants for the IT Support Computing Analyst II position. The IT Support Computing Analyst II is a key contributor to the Enterprise Support team, providing technical assistance and customer-focused support to help faculty, staff, and Designated Campus Colleagues (DCCs) effectively use University technology resources. This position installs, configures, and maintains computers, software, and peripherals; resolves routine and moderately complex technical issues; and collaborates with other IT staff to ensure consistent and reliable technology services across the University.

This is an in-person position based at 650 E. Van Buren St., Building 3, Phoenix, AZ 85004.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please click here.

Duties & Responsibilities

• Provide technical support to faculty, staff, and designated campus colleagues, addressing issues with applications, hardware, and network connectivity.
• Diagnose and resolve hardware and software problems, escalating complex issues as needed.
• Install, configure, and maintain desktops, laptops, mobile devices and related peripherals.
• Assist with software installations, updates, and license tracking.
• Support user administration and permissions for enterprise systems such as Microsoft 365, Active Directory and Azure/Intune.
• Manage organizational units (OUs) in Active Directory under supervision.
• Troubleshoot and support the campus network to ensure user connectivity and access.
• Provide training and guidance to users on best practices for secure and effective technology use.
• Maintain documentation of service requests, issue resolutions, and hardware/software inventory.
• Collaborate with other IT teams to coordinate system updates, deployments, and new technology rollouts.
• Assist in implementing and maintaining IT security policies, anti-virus tools, and user access controls.
• Stay informed of current technology trends and recommend improvements where appropriate.
• Communicate effectively with end users and maintain detailed documentation when creating, updating, and closing incident/service requests.
• Create technical documentation for knowledge bases, ticket handling, process improvement, and technical manuals.
• Perform other duties as assigned.

Knowledge, Skills, & Abilities

• Working knowledge of Azure/Intune, Active Directory, Microsoft 365 and endpoint management tools.
• Familiarity with networking fundamentals and troubleshooting.
• Ability to deliver excellent customer service and communicate effectively with users at varying levels of technical expertise.

Physical Requirements

• This position requires the ability to lift, carry, and move equipment weighing up to 50 pounds.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of three (3) years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Experience providing IT support in a higher education or enterprise environment.
• Experience supporting hardware and software in a mixed Windows and macOS environment.

Job Details

Posting Number: req27141

Department: Support Services

Department Website Link: https://it.arizona.edu/

Location: Greater Phoenix Area

Address: 650 E. Van Buren St., Building 3, Phoenix, AZ 85004 USA

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $25.50-$31.88

Compensation Type: hourly rate

Grade: 7

Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level: PC2

Job Family: IT Support

Job Function: Information Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to job duties)

Number of Vacancies: 1

Target Hire Date:

Expected End Date:

Contact Information for Candidates: [e-mail]

Open Date: 9/24/2026

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant:

Notice of Availability of the Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].