IT Asset Management Developer

University of Arizona College of Medicine - Phoenix; Tucson, Northern (AZ, KY); Hybrid; USD 87,000 - 113,000; Full time

Job summary

University Information Technology Services (UITS) at the University of Arizona invites applications for the IT Asset Management Developer position focused on ServiceNow HAM Pro and SAM Pro. The role supports the university's Software Asset Management and Hardware Asset Management programs, ensuring accurate asset data and compliant lifecycle processes.

The position collaborates with the SACM Architect to keep CMDB data aligned under the CSDM and serves as a SME for SAM/HAM implementations, with

Qualifications

• Bachelor's degree or equivalent advanced learning with 5+ years of relevant work experience.
• Experience implementing or supporting IT Asset Management (hardware and/or software).
• ServiceNow ITAM expertise including HAM Pro and SAM Pro preferred.

Responsibilities

• Implements, configures, and maintains ServiceNow HAM Pro and SAM Pro applications for university IT asset management.
• Designs integrations between ServiceNow ITAM modules and external data sources to automate asset data ingestion.
• Performs ServiceNow system administration and daily operations support for IT Service Management.
• Partners to align CMDB data, asset records, and reconciliation within the CSDM.
• Documents configurations and mentors team members on SAM/HAM implementation.

Skills

Strategic ITAM

ServiceNow ITAM

CMDB/CSDM

Stakeholder communication

Independent work

Data governance

JavaScript scripting

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow HAM Pro

ServiceNow SAM Pro

Discovery integrations

Job description

Note: This job posting has been updated to further clarify the position's ServiceNow IT Asset Management focus and to add preferred qualifications related to ServiceNow certification and IT Asset Management experience.

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

UITS invites applicants for the IT Asset Management Developer (Applications Development Programmer Analyst III) position.

The IT Asset Management Developer, supporting ServiceNow, designs, builds, delivers, and maintains the technology solutions that support the University's Software Asset Management (SAM) and Hardware Asset Management (HAM) programs on the ServiceNow platform. Provides hands‑on implementation expertise across the full asset lifecycle — procurement, deployment, normalization, reconciliation, and disposal — ensuring asset and license data is accurate, compliant, and actionable.

This role works in close partnership with the SACM Architect to keep asset records and CMDB configuration data aligned under the Common Service Data Model (CSDM), and serves as the team's implementation‑level subject matter expert for SAM and HAM.

This position is eligible for remote work within Arizona, subject to supervisor approval and department needs.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

Duties & Responsibilities

• Implements, configures, and maintains the ServiceNow HAM Pro and SAM Pro applications — including hardware and software asset lifecycle workflows, model normalization, and license reconciliation — to support university‑wide IT asset management.
• Designs and builds integrations between ServiceNow ITAM modules and external data sources (procurement systems, discovery tools, vendor feeds) to automate asset data ingestion and lifecycle tracking, and develops reporting, dashboards, and audit processes to monitor license compliance, asset data accuracy, and overall SAM/HAM program health.
• Performs ServiceNow system administration and daily operations support for IT Service Management — including user, group, and role administration; incident and request fulfillment support; and minor configuration changes — partnering with the Catalog Manager and the Service Management Team.
• Partners with the SACM Architect to align CMDB configuration data, asset records, and reconciliation processes, ensuring data integrity across the Common Service Data Model (CSDM).
• Documents technical configurations and workflows and serves as a subject matter expert on SAM/HAM implementation strategy, providing guidance and mentorship to team members.

Knowledge, Skills, & Abilities

• Ability to work on strategic, complex ITAM challenges requiring evaluation, interpretation, and development of new approaches or techniques.
• Extensive knowledge of Software and Hardware Asset Management principles, ITIL 4 practices, and full asset lifecycle management.
• Strong technical mastery of ServiceNow ITAM (SAM Pro, HAM Pro), CMDB, and related asset/configuration data structures.
• Ability to communicate with management, leadership, and stakeholders across the institution.
• Working knowledge of core ServiceNow ITSM modules (Incident, Request, Problem, Change) and general platform administration, including catalog, knowledge, user, group, and role management.
• Ability to work independently on established initiatives.
• Ability to translate complex asset and licensing data into actionable insights for both technical and non‑technical stakeholders.
• Ability to influence policies, standards, and processes within and outside the immediate job function.
• Ability to troubleshoot and debug application and integration issues across ITAM and CMDB modules.
• Ability to work productively in a remote or hybrid capacity, including proficiency with collaboration tools (Teams & Zoom) and availability for planned and ad hoc web/video meetings.
• Ability to support staff, students, and faculty during core Arizona business hours (MST).

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.
• Demonstrated experience implementing or supporting IT Asset Management (hardware and/or software) programs.
• Experience in higher education.
• ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS‑HAM).
• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS‑SAM).
• ServiceNow Certified Application Developer (CAD) certification.
• Direct experience implementing SAM Pro and/or HAM Pro in a production ServiceNow environment — implementation experience specifically, not solely administration of an existing instance.
• Experience with CMDB, CSDM, and configuration data governance.
• Experience with software license reconciliation, normalization, and compliance auditing.
• Experience integrating ITAM data with procurement, discovery, or financial systems (APIs, flat files, Integration Hub).
• Experience with cloud asset discovery (AWS, Azure, GCP).
• JavaScript/scripting experience for ServiceNow customization.

FLSA

FLSA Exempt

Full Time/Part Time

Full Time/Part Time Full Time

Number of Hours Worked per Week

Number of Hours Worked per Week 40

Job FTE

Job FTE 1.0

Work Calendar

Work Calendar Fiscal

Job Category

Job Category Information Technology

Benefits Eligible

Benefits Eligible Yes - Full Benefits

Rate of Pay

Rate of Pay $86,870 - $112,932

Compensation Type

Compensation Type salary at 1.0 full‑time equivalency (FTE)

Grade

Grade 11

Compensation Guidance

Compensation Guidance The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator .

Career Stream and Level

Career Stream and Level PC3

Job Family

Job Family Applications Development

Job Function

Job Function Information Technology

Type of criminal background check required

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to job duties)

Number of Vacancies

Number of Vacancies 1

Contact Information for Candidates

Contact Information for Candidates [e-mail]

Open Date

Open Date 9/23/2026

Open Until Filled

Open Until Filled Yes

Documents Needed to Apply

Resume and Cover Letter

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].