IT Support Center Supervisor — Lead Tech Teams

Bob Jones University; Greenville (SC); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Bob Jones University is seeking an IT Support Center Supervisor to oversee the daily operations of the IT Support Center, support technicians, and provide advanced technical assistance to users. The role includes planning hardware deployments, guiding projects involving new technologies, and ensuring service levels.

You will lead multiple technician teams and drive efficiency through process improvements. Applicants should have hands-on technical support experience, familiarity with Windows and

Formación

• Experience in technical computer support.
• Ability to interface with users and discuss issues.
• Advanced knowledge of computer system hardware and software components.
• Desire to teach others about the technology field.

Responsabilidades

• Oversee day-to-day operations of the IT Support Center.
• Develop strategies for improving customer service.
• Review customer tickets to ensure procedures and SLAs are met.
• Lead multiple teams of technicians.
• Assist with planning deployments of new hardware and software.
• Generate KPI reports for IT management.

Conocimientos

Windows & Mac OS

LAN basics

Technical support experience

Customer communication

Leadership ability

Willingness to learn

Teaching others about technology

Educación

Bachelor's degree or better

Herramientas

Office applications

Descripción del empleo

Bob Jones University is seeking an IT Support Center Supervisor to oversee the daily operations of the IT Support Center, support technicians, and provide advanced technical assistance to users. The role includes planning hardware deployments, guiding projects involving new technologies, and ensuring service levels.

You will lead multiple technician teams and drive efficiency through process improvements. Applicants should have hands-on technical support experience, familiarity with Windows and