IT Support Center Technician - Annex (Student)

BJU, Inc.; Greenville (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

Bob Jones University in Greenville, SC is seeking a part-time IT support student to assist with hardware and software issues, answer calls, and help users troubleshoot. The role includes on-site duties during the semester with possible summer work if desired.

The position requires enrollment at Bob Jones University, basic MS Office skills, a proactive attitude, reliability, and a willingness to learn new technologies. Lifting up to 20 lbs. may be required.

Qualifications

• Must be enrolled as a student at Bob Jones University.
• Aptitude for training and developing users.
• Ability to identify and initiate tasks independently.
• Strong attention to detail and ability to follow instructions.
• Basic knowledge of MS Office applications.
• Desire to learn new technologies and grow skills.
• Be able to lift up to 20 lbs. and push/pull up to 25 lbs.

Responsibilities

• Provide solutions to users’ issues with computer hardware and software.
• Answer customer calls to the IT Support phone line and provide assistance.
• Research computer and software issues and offer resolutions.
• Pursue self-education/development to enhance skills and abilities.
• Must be punctual and accountable.
• Other tasks as assigned by supervisor.

Skills

MS Office

Customer support

Troubleshooting

Training aptitude

Proactive task identification

Attention to detail

Willingness to learn

Physical ability

Driver's license

Education

Bob Jones University student

Job description

Job Category: INFORMATION TECHNOLOGIES

Requisition Number: ITSUP004113

• Part-Time
• On-site

Locations

Showing 1 location

South Carolina
Greenville, SC 296140001, USA

Description

SUMMARY:Provide technical support, both in person and on the phone, for BJU computer systems by troubleshooting and resolving issues, by deploying hardware and software components, and by providing answers to questions related to support.

Applicant would need to start during the semester. Work is available during the summer if desired.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide solutions to users’ issues with computer hardware and software
• Answer customer calls to the IT Support phone line and provide assistance
• Research computer and software issues and offer resolutions
• Pursue self-education/development to enhance skills and abilities
• Must be punctual and accountable
• Other tasks as assigned by supervisor

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be enrolled as a student at Bob Jones University
• 18 years old with a valid driver's license preferred
• Aptitude for training and developing users
• Ability to proactively identify tasks that need to be done
• Ability to follow instructions and to pay attention to details
• Working knowledge of basic MS Office applications
• Desire and aptitude to learn new technologies
• Must (occasionally) lift/carry up to 20 lbs. and /or push/pull up to 25 lbs.

Equal Opportunity Employer
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