IT Support Center Supervisor

jacksongov; Kansas City (MO); On-site; USD 39,000 - 51,000; Full time

Job summary

Jackson County Government is seeking a supervisor for the Information Technology department to oversee the Support Center operations and staff.

The role involves evaluating equipment requests, procurement, bid specs, and guiding technical projects with evolving requirements. Candidates should have a Bachelor’s degree and 3+ years supervising technical staff, plus a Missouri driver’s license and pre-employment screenings.

Qualifications

• Bachelor's degree from an accredited college or university.
• Three years of related work experience that includes supervising technical employees.
• Possess/maintain valid Missouri Driver's License and provide transportation.
• Must submit to/pass pre-employment background and drug screen.

Responsibilities

• Oversee operations of the Support Center staff and set policies and procedures; direct and review subordinates.
• Review equipment requests, perform product research and procurement, and prepare bid specifications and submittal reviews.
• Lead projects in highly technical areas where requirements may be vague or evolving.
• Handle support tickets and mentor team members as needed.

Education

Bachelor's degree

Job description

Jackson County Government is seeking a supervisor for the Information Technology department to oversee the Support Center operations and staff.

The role involves evaluating equipment requests, procurement, bid specs, and guiding technical projects with evolving requirements. Candidates should have a Bachelor’s degree and 3+ years supervising technical staff, plus a Missouri driver’s license and pre-employment screenings.