IT Support Assistant Internship

York St John University; United States; Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Excellent annual leave

Pension scheme

Health Cash Plan

Employee Assistance Programme

Relocation expenses (where applicable)

Job summary

York St John University is offering a one-year IT placement designed to give two students practical experience across ITS, including service delivery, technical support, and project work on university systems.

You will provide basic first-line support to students and staff, assist with routine enquiries, help maintain software, hardware, data integrations and documentation, and contribute to IT projects and service improvements while developing your professional skills and exploring IT career

Qualifications

• Interest in IT and willingness to learn and develop technical skills.
• Ability to work in a team and communicate clearly with colleagues and users.
• Good communication and interpersonal skills; explain technical information to non-technical users.
• Interest in IT support and knowledge of IT hardware, software and services.
• Ability to manage tasks and meet deadlines.
• Willingness to learn and develop professionally.

Responsibilities

• Provide basic first-line IT support to students and staff.
• Assist with routine enquiries and escalate issues per procedures.
• Support maintenance and development of University software, hardware, data integrations, and documentation.
• Contribute to IT projects and service improvement activities.
• Participate in performance reviews and training.

Skills

Communication skills

Teamwork

Problem-solving

Willingness to learn

Interest in IT

Tools

Microsoft 365

Job description

This one-year placement role will provide two students with practical experience of IT service delivery, technical support, and project work across the University. The post-holder will work alongside colleagues across ITS, supporting the delivery and development of IT services while building their technical knowledge and professional skills. The role will include working with the IT team to provide basic first-line support to students and staff, assisting with routine enquiries, and following agreed procedures for escalating issues to specialist technical colleagues. The placement student will also have opportunities to support colleagues in the maintenance and development of University software, applications, IT hardware, data integrations, and supporting documentation. The post-holder will contribute to the wider work of ITS, working collaboratively with colleagues to design, develop, test, and document systems as defined by the line manager. They will also support departmental records, standards, and documentation, and may contribute to IT projects and service improvement activities. The placement is intended to provide a broad introduction to professional IT services, allowing the student to develop practical technical, communication, teamwork, and problem-solving skills while gaining an understanding of the different career pathways within IT.,

• Any other duties as may reasonably be required.
• Ensure that the highest standards of professional performance are maintained.
• Demonstrate a personal commitment to equality, diversity and inclusion and ensure equal opportunities are integral to the work of the department.
• Ensure compliance with relevant legislation and statutory codes of practice, as advised.
• Participate in the arrangements for performance review.
• Ensure that professional skills are regularly updated through participation in training and development activities.
• Ensure all University policies are implemented within the remit of this post.
  
  The successful candidate will have a genuine interest in IT and a willingness to learn and develop their technical skills. They will be able to work effectively as part of a team, communicate clearly with colleagues and users, and approach problems in a practical and positive way.
They will have:
• Good communication and interpersonal skills, with the ability to explain technical information clearly to non-technical individuals.
• An interest in IT support and a willingness to develop knowledge of IT hardware, software, applications, and University IT services.
• The ability to work effectively as part of a team, collaborating with colleagues across ITS to solve problems and deliver IT services.
• Good organisational skills, with the ability to manage and prioritise tasks and complete work to agreed deadlines.
• An understanding of the importance of documentation and maintaining accurate records in IT support and service delivery.
• A willingness to learn, take responsibility for tasks, and develop technical and professional skills throughout the placement.
• A proactive approach to problem solving, with the ability to remain positive and seek support when faced with unexpected challenges.
Desirable skills and experience:
• Experience using Microsoft 365 tools.
• Previous experience in IT support, helpdesk, or customer-facing technical roles, including voluntary or academic experience.
  
  This team operates using agile working such that your time is split between working from home and having some on-site presence (at our York Campus). Flexible working is supported and you are welcome to discuss further details about agile working in practice should you be invited to interview.
Introduction to YSJ university Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging. The Team ITS (Innovation and Technology Services) is the University's IT directorate, responsible for the maintenance and onward development of IT services that support the University's business needs and the development and design of innovative new services in support of the University's Digital Strategy. The placement will provide an opportunity to work with colleagues across the wider ITS department, including Service Desk, Applications, Networks, Infrastructure, and Media & Digital. The student will gain practical experience of how these teams collaborate to deliver IT services, support University operations, and contribute to the development of new and existing services.

If you require a reasonable adjustment in order to apply for this position please contact [e-mail]. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us. The following resource may help you adapt the device you are using to apply to suit your needs Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can be helpful in shaping your responses, but we encourage you to share your answers in your own words. Our benefits package We offer a wide range of employee benefits including - - Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period - Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants) - Pension scheme - Health Cash Plan after six months service - Employee Assistance Programme - Paid leave for Armed Forces Reservists - On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software - Relocation expenses package for certain roles - Reimbursement of Skilled Worker Visa application fees and for additional costs (if applicable to the role)