IT Support Assistant

Paycom - ATS; Tamuning (GU); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Gas discounts

On-the-job training

Job summary

Paycom - ATS is seeking an IT Support Assistant in Guam (Tamuning) to help keep the company connected, productive, and secure. Responsibilities include software installation, hardware setup, CCTV maintenance, and end-user support.

You will handle daily help desk requests via the IT ticketing system, complete assigned projects, and perform QA tests while working indoors in office or server-room settings. Prior experience with Windows 11, Microsoft 365, and basic networking is preferred.

Qualifications

• Minimum of one year of experience installing, configuring, upgrading, and troubleshooting PCs and related cabling.
• Working knowledge of Windows 11 and Microsoft 365 applications.
• Familiarity with fundamental networking concepts and terminology.
• Effective communication and customer service skills for varied technical knowledge levels.

Responsibilities

• Perform software installs.
• Install hardware and software, including operating system, office apps, and CCTV.
• Provide technical and end user support.
• Daily help desk support via IT ticketing system and track open calls.
• Complete assigned projects and provide status reports to management.
• Perform quality assurance tests.

Skills

Windows 11

Microsoft 365

Networking basics

PC hardware

End-user support

IT ticketing

Communication

Teamwork

Education

AS degree in computing

BS in computer science

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

CCTV systems

Ubiquiti

Job description

Job Details

Job Location: Guam - Tamuning, GU 96931, SUMMARY/OBJECTIVE: The Information Technology (IT) Support Assistant helps keep the company connected, productive, and secure by supporting the installation, operation, and maintenance of computer networks, hardware, software, CCTV, and communication systems.

ESSENTIAL FUNCTIONS

• Perform software installs.
• Complete assigned projects, providing status reports to management.
• Install hardware and software, including operating system, office applications, and the CCTV system.
• Perform quality assurance tests.
• Provide technical and end user support.
• Daily help desk support, through IT ticketing system, responding to user requests for assistance and tracking open calls, escalating situations as necessary.
• Performs other related duties as required.

WORK ENVIRONMENT

Work is performed primarily indoors in an office or in server rooms, equipment storage areas, and other company facilities where exposure to noise, heat, dust, and odors may vary. The position involves working near computers, electronic equipment, low-voltage electrical components, cables, and power sources.

PHYSICAL DEMANDS

This position requires the ability to move throughout office and work areas and to stand, walk, bend, reach, kneel, and work in confined spaces while installing or servicing equipment. The employee must be able to lift, carry, position, and move equipment weighing up to 50 pounds, including computers, printers, and peripheral devices. Sufficient hand-eye coordination and manual dexterity to handle equipment, use a keyboard, connect cables, and operate tools, as well as visual acuity to view computer screens, read technical information and equipment labels, inspect components and connections, and identify indicator lights is required.

Qualifications: SKILLS & QUALIFICATIONS

• Minimum of one year of experience installing, configuring, upgrading, and troubleshooting PCs, peripheral devices, software applications, and related cabling.
• Ability to diagnose and perform component-level hardware repairs, supported by a working knowledge of basic electronic principles.
• Working knowledge of and practical experience with Windows 11 and Microsoft 365 applications.
• Familiarity with fundamental networking concepts and terminology.
• Effective communication and customer service skills, including the ability to assist users with varying levels of technical knowledge.
• Ability to work effectively both independently and collaboratively as part of a team.

EDUCATION AND EXPERIENCE

• One year of relevant experience or related discipline or AS degree in computer related field or BS degree in computer science.
• Industry relevant certifications such as CompTIA A+. CompTIA Network+, CompTIA Security+ as well as knowledge of Windows 11 and Ubiquiti a plus.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS

Offered based on eligibility:

• 401(k) with employer match
• Medical, dental, and vision insurance
• Voluntary life insurance
• Paid time off
• Employee and gas discounts
• On-the-job training