IT Support and Platform Specialist

icotec Medical, Inc.; Boston, Atlanta (MA, GA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

100% health, dental and vision for U.S

Job summary

icotec Medical, Inc. is expanding its U.S. IT team in the Boston area and seeks an hands-on IT Support and Platform Specialist.

You will serve as the primary IT contact for the U.S. organization, supporting Boston and Atlanta sites and a largely remote workforce across the United States. You will manage Windows devices with Intune, administer Microsoft 365, enable secure access with Entra ID, and collaborate with the global IT team to keep systems reliable, secure, and modern.

Qualifications

• Education in Information Technology, Computer Science, Systems Administration, or equivalent hands-on experience.
• Experience in IT Support, Service Desk, or Workplace Technology environments.
• Strong knowledge of Windows 11 and Microsoft 365 applications.

Responsibilities

• Provide on-site and remote support for hardware, software, Teams, Outlook, and connectivity issues.
• Manage incidents and service requests from start to finish with clear communication.
• Assist onboarding, role changes, and offboarding including accounts and devices.
• Create and maintain user-friendly documentation and support materials.
• Coordinate with external vendors and the global IT organization as needed.
• Manage Windows devices and mobile endpoints with Intune.
• Administer Microsoft 365 services (Teams, Outlook, Exchange Online, SharePoint, OneDrive).
• Support identity and access management with Entra ID and monitor device health.
• Provide LAN/Wi‑Fi and printer support and coordinate local IT installs.
• Deliver onboarding sessions and end-user training on workplace technologies.

Skills

Windows 11 proficiency

Microsoft 365 proficiency

Microsoft Intune

Microsoft Entra ID

Networking basics

Customer service

Education

Bachelor's degree in IT/CS

Tools

Active Directory

Microsoft Entra ID

Azure AD / Entra

Job description

icotec, a fast-growing global company headquartered in Altstätten, Switzerland and Boston, Massachusetts, is reshaping today’s spine care and is defining what the future of spinal implants will make possible.

Using our proprietary BlackArmor® process, icotec pioneers radiolucent, nonmetallic spinal implant systems made of Carbon/PEEK. Designed and engineered specifically for patients with spinal tumors and complex spinal conditions, our implants empower visualization throughout the patient care pathway and improve biomechanics. This enables clearer imaging, more precise radiation therapy, and better-informed clinical decision making.

At icotec, you will help shape how spinal tumors and complex diseases are treated, supporting in the treatment of today’s surgical spine patients. We value multi-disciplinary collaboration with leading spine surgeons, radiation oncologists, and the entire clinical care teams at renowned global institutions. In this role, you will contribute to a fast-evolving business at the intersection of material science and process technology.

We are a Swiss, family-owned company with global reach defined by enthusiasm, responsible ownership, accountability, collaboration and purpose-driven work. As we continue to grow and expand globally, you will have the opportunity to take responsibility, shape your own career path, and be part of a category leading company. We take great pride in investing in our people with competitive benefits, including 100% company-paid health, dental, and vision coverage for U.S. employees.

If you are looking to do meaningful work, move fast, and be part of a team redefining the future of spine care, welcome to your possible team.

Join our passionate and innovative team as a

IT Support and Platform Specialist

Role Overiew:

As we establish our new Boston-area location, we are looking for a hands‑on IT professional who is passionate about technology, enjoys working closely with people, and thrives in a dynamic, fast-growing environment.

In this key role, you will serve as the primary IT contact for our U.S. organization, providing support to employees at our Boston and Atlanta locations as well as to a largely remote workforce across the United States. You will ensure reliable day-to-day IT operations while partnering closely with our global IT team. From end-user support and device management to user training and local infrastructure coordination, you will play a vital role in creating an efficient, secure, and modern workplace. This is a unique opportunity to help shape the IT landscape of a growing organization and directly contribute to the success of our employees and business.

You willbe responsible for:

IT Support & Employee Experience

• Provide responsive on-site and remote support for hardware, software, Microsoft 365 applications, mobile devices, meeting rooms, printing, and connectivity issues.
• Manage incidents and service requests from start to finish, ensuring clear communication and timely resolution.
• Support employee onboarding, role changes, and offboarding, including user accounts, access rights, and device lifecycle management.
• Create and maintain user‑friendly documentation, knowledge articles, and support materials.
• Coordinate with external vendors and the global IT organization when required.

Modern Workplace & Platform Administration

• Manage Windows devices and mobile endpoints through Microsoft Intune.
• Support and administer Microsoft 365 services including Teams, Outlook, Exchange Online, SharePoint, and OneDrive.
• Assist with application deployment, compliance policies, patch management, endpoint security, and asset management.
• Support identity and access management activities within Microsoft Entra ID.
• Monitor device health and proactively identify opportunities for improvement.

Local Infrastructure & Site Operations

• Provide hands‑on support for LAN, Wi‑Fi, internet connectivity, printers, and meeting-room technology.
• Perform first‑level troubleshooting of network and infrastructure topics.
• Coordinate local IT installations, workplace moves, and vendor activities.
• Contribute to business continuity by maintaining documentation and ensuring equipment readiness.

Training & Digital Adoption

• Deliver onboarding sessions, workshops, and end‑user training on Microsoft 365 and workplace technologies.
• Develop practical training materials and user guides.
• Promote secure and efficient ways of working while driving adoption of standard tools and processes.

You should bringthe following with you:

• Education in Information Technology, Computer Science, Systems Administration, or a related field, or equivalent hands‑on professional experience.
• Experience in IT Support, Service Desk, or Workplace Technology environments.
• Strong knowledge of Windows 11 and Microsoft 365 (Teams, Outlook, Exchange Online, SharePoint, OneDrive).
• Hands‑on experience with Microsoft Intune and endpoint management.
• Good understanding of Microsoft Entra ID, identity management, and IT security best practices.
• Solid networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi, VPN).
• Strong customer service, communication, and problem‑solving skills.
• A proactive, reliable, and hands‑on approach with a strong sense of ownership.
• Ability to work effectively with both local users and global teams.
• Fluent English; German is a plus.

Does this soundexcitingto you?