Information Technology Field Technician

ClearCom IT Solutions, Inc.; Sturbridge (MA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Vacation time

Paid sick time

Birthday PTO

Job summary

ClearCom IT Solutions, Inc. is seeking an IT Field Technician to join our local service team in Massachusetts.

You will provide on-site and remote technical support, delivering and installing computers, network hardware, and peripherals at client sites while ensuring smooth integration with existing infrastructure. Responsibilities include documenting service tickets, performing basic troubleshooting, and collaborating with IT colleagues to resolve issues promptly.

Qualifications

• Minimum of two years of on-site technical support experience.
• Strong communication and customer service skills.
• Ability to troubleshoot hardware, software, and basic networking.
• Willingness to travel locally and live within driving distance to Central MA.
• Proactive problem-solving and teamwork.

Responsibilities

• Provide hands-on on-site technical support at client locations.
• Deliver and install computers, network hardware, and peripherals.
• Offer remote support when needed.
• Document tickets and service activities in the ticketing system.
• Perform routine maintenance and basic troubleshooting.
• Collaborate with IT team to resolve issues.
• Communicate clearly with clients about technical information.
• Maintain documentation of IT processes and troubleshooting steps.

Skills

On-site support

Customer service

Communication

Problem solving

Team player

Willingness to learn

Local to Sturbridge

Education

Associate degree

Tools

CompTIA Network+

CompTIA Security+

Microsoft Certifications

Job description

Position Summary:

ClearCom IT Solutions, Inc. is actively seeking an IT Field Technician with a strong technical background to join our dynamic team. As an IT Field Technician, you'll provide on-site technical support directly at client locations. Your primary responsibilities will include delivering and installing computers, network hardware, and peripherals, as well as offering remote support when necessary. Collaborating closely with IT Support Specialists and fellow IT professionals, you'll play a crucial role in delivering exceptional customer service, both on-site and remotely.

Responsibilities:

• On-Site Technical Support: Provide hands-on technical assistance directly at client locations, ensuring prompt resolution of technical issues and delivering exceptional customer satisfaction.
• Delivery and Installation: Handle the delivery and installation of computers, network hardware, and peripherals at client locations, ensuring smooth integration into existing infrastructure.
• Remote Support: Offer remote technical support to clients as needed, utilizing your expertise to troubleshoot and resolve issues efficiently.
• Service Ticketing: Document and track all client interactions, issues, and solutions using our ticketing system. Maintain accurate and up-to-date documentation of on-site service activities.
• Basic Troubleshooting: Identify and resolve basic technical issues related to hardware, software, operating systems, and peripheral devices.
• Collaboration: Collaborate seamlessly with the team to ensure efficient problem resolution and client satisfaction.
• Hardware and Application Support: Assist clients in implementing, migrating, and supporting desktop and server applications, hardware, and peripherals, both remotely and on-site.
• System Maintenance: Perform routine maintenance tasks, including updates, patches, and system checks, to ensure optimal performance and security.
• Client Communication: Communicate technical information to clients in a clear and understandable manner, providing exceptional customer service throughout the support process.
• Documentation: Contribute to maintaining accurate documentation of IT processes, procedures, and troubleshooting steps to enhance future issue resolution efficiency.

Requirements:

• IT Field Service Expertise: Proficient in providing on-site technical support with a focus on hardware, software, and basic networking solutions. Basic knowledge of Microsoft Windows and macOS operating systems, common business software applications, and peripherals. Understanding of basic networking concepts such as TCP/IP, DNS, DHCP, and wireless technology.
• Experience: Minimum of two years of proven experience in providing on-site technical support or related roles.
• Excellent Communication Skills: Strong verbal and written communication skills to interact professionally with clients and colleagues.
• Problem-Solving Skills: Ability to think logically to troubleshoot technical issues and efficiently resolve them.
• Motivation: Desire and willingness to learn, adapt, and contribute to the success of the company.
• Team Player: Ability to work collaboratively within a team environment.
• Strong Customer Service: A passion for delivering exceptional customer service, especially in on-site support scenarios.
• Strong Work Ethic: Ability to work diligently and succeed in a fast-paced field service environment.
• Local to Sturbridge, MA: This is an on-site position. You must live within a reasonable driving distance to Central MA.

Preferred, not Mandatory:

• Education: Associate degree in information technology, Computer Science, or a related field.
• IT Certifications: CompTIA Network+, Security+, or Microsoft certifications are advantageous but not mandatory

Duration and Compensation:

This is a full-time position with an expected compensation range of $25 - $40 per hour depending on experience.

As a Field Service Engineer at ClearCom IT Solutions, Inc., you are eligible for a 401k plan, medical, dental, and vision insurance, vacation time, paid sick time, birthday PTO, and more!