IT Support Analyst (Sports Group)

Creative Solutions Services, LLC; Stamford (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

Software Resources has an immediate contract opportunity for an IT Support Analyst (Sports Group) in Stamford, CT. The role is on-site with 24/7/365 operations and some travel to events domestically and internationally.

The ideal candidate will have a bachelor’s degree and 1–3 years of related IT support experience, strong communication skills, and the ability to work calmly under pressure while addressing IT and networking issues.

Qualifications

• Bachelor's degree from a four-year college or university.
• 1-3 years related experience or equivalent combination of education and experience.
• Strong knowledge of IT support and networking fundamentals.

Responsibilities

• Maintain operational status of Sports Group infrastructure and provide 24/7/365 on-site support with some travel.
• Desktop support, local apps support, network, servers, printers, remote access, and file shares troubleshooting.
• Travel to support on-location broadcast events domestically and internationally.
• Analyze, segment, isolate and resolve client service needs; escalate when necessary.
• Familiarity with Apple OS X, Windows, Linux/Unix is a plus; log tickets using tracking software.

Skills

Communication skills

Customer service

Problem solving

Work under pressure

Phone support

Education

Bachelor's degree

Job description

Software Resources has an immediate, contract job opportunity for an IT Support Analyst (Sports Group) with a major corporation in Stamford, CT.

Schedule is rotational and based on our Sports Studio Production needs. The Team works 7 days per week, but do not work that same shifts and days at the same time. Depending on the week in the rotation, the scheduled hours will be 7.5 hours daily for 37.5 hr/week OR 10 hours daily for 40hr/week. This is a 24/7/365 shop.

Job Description

Candidates will need to possess good knowledge of the broadcast industry, have excellent communication skills, and can work calmly under pressure and be able to talk about technical issues around broadcast, IT and networking.

Specific duties include but are not limited to the following:

• The Primary responsibility is maintaining the operational status of our Sports Group's infrastructure and provide 24/7/365 days a year on-site support along with some travel.
• Desktop support, local apps support, troubleshooting issues associated with network, local servers, printers, remote access, and file shares.
• Travel to support on-location broadcast sporting events both domestically and internationally.
• Responsible for the analysis, segmentation, isolation and resolution or implementation of client service needs.
• High level of experience with Apple OS X, Microsoft Windows (desktop/server); Linux/Unix a plus
• Escalate to the appropriate group when the clients' needs are beyond the scope of this position
• Become familiar with each department and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard operating procedures; accurately log all tickets using the defined tracking software.
• Other duties as assigned by the Support Desk Manager.
• Working knowledge of networking concepts: TCP/IP, LAN/WAN, VLANS, DHCP, DNS, Routing, Switching and Firewalls is highly preferred

General Requirements

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to utilize Microsoft Office for support, reporting and documentation.
• Excellent oral and written communication skills.
• Ability to provide technical support over the phone, good phone skills, professional demeanor, previous customer service experience strongly desired .
• Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise professionalism during stressful situations.
• Ability to think around problems and come up with creative solutions
• Ability to work with or without direct supervision.
• Working knowledge of common operating systems and software applications.
• Valid US Driver's license is required
• Valid Passport is preferred in the event International Travel is required

Education/Experience

• Bachelor's degree (B.A. or B.S.) from a four-year college or university
• 1-3 years related experience or equivalent combination of education and experience.

About Software Resources

Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.

We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.