TV Production Support Analyst

STAND 8 Technology Consulting; New York (NY); On-site; USD 44,083 - 48,216; Full time

Benefits offered by this job

Medical coverage through Anthem

401(k) retirement savings plan

Company-paid Employee Assistance Program

Job summary

A leading IT solutions provider is seeking a TV Production Support Analyst to provide onsite technical support for live television production environments in New York City, specifically for Saturday Night Live. The role demands strong troubleshooting skills and experience in both Apple and Windows ecosystems. You will collaborate with production staff and ensure seamless operations in fast-paced settings. The compensation ranges from $32 to $35 per hour, reflecting the successful candidate's skills and experience.

Qualifications

• 2+ years experience supporting Windows and Mac.
• 2+ years network troubleshooting.
• Strong knowledge of collaboration tools.

Responsibilities

• Deliver hands-on technical support for end-user devices.
• Provide guidance and troubleshooting to production staff.
• Collaborate with internal technology teams.

Skills

Troubleshooting skills

Experience in Apple and Windows ecosystems

Customer-focused attitude

Strong problem-solving skills

Ability to thrive in a fast-paced environment

Tools

Collaboration tools (MS Teams, Zoom)

MS Office Suite

Video conferencing platforms (Cisco Telepresence)

Job description

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STAND 8 Technology Consulting pay range

This range is provided by STAND 8 Technology Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$32.00/hr - $35.00/hr

STAND 8 provides end‑to‑end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. We are seeking a TV Production Support Analyst to join our team supporting a global media and entertainment client in New York City supporting Saturday Night Live. This role is critical in providing onsite technical support for live television production environments. The ideal candidate will have strong troubleshooting skills, experience in both Apple and Windows ecosystems, and the ability to work in fast‑paced, high‑pressure production settings.

Location & Work Type

Location: New York City, NY
Work Type: Onsite

Key Responsibilities

• Deliver hands‑on technical support for end‑user devices including PCs, Macs, smartphones, tablets, and peripherals.
• Provide guidance, troubleshooting, and on‑the‑spot training to production staff.
• Partner with network teams to triage and resolve connectivity issues.
• Act as the onsite technology liaison, coordinating with enterprise support teams and external vendors.
• Manage installation and configuration of workplace devices and software updates.
• Support video conferencing systems and act as local smart hands for remote operations teams.
• Escalate complex issues promptly and maintain communication between stakeholders until resolution.
• Collaborate with internal technology teams to resolve production‑related incidents.
• Ensure timely routing of requests to specialized teams such as AV, network services, and studio operations.

Qualifications

• 2+ years of experience supporting Windows and Mac.
• 2+ years of network troubleshooting.
• Experience providing AV support for or on‑set production support.
• 2+ years of IT support experience in Apple and Windows environments.
• 2+ years of network configuration and troubleshooting experience.
• Experience supporting production, news, or entertainment environments.
• Strong knowledge of collaboration tools (MS Teams, Zoom, Amazon Chime, Google Meet, BlueJeans).
• Proficiency with MS Office Suite and related applications.
• Familiarity with DS players (Appspace, Scala) and DSP programming (Biamp, QSC).
• Experience with video conferencing platforms and AV technologies (MS Front Row, Cisco Telepresence).
• Ability to work flexible hours aligned with production schedules, including weekends.
• Highly organized, detail‑oriented, and self‑motivated.
• Strong problem‑solving and project management skills.
• Customer‑focused with a professional attitude.
• Ability to thrive in a fast‑paced, collaborative environment.

Preferred (Optional)

• Certifications such as CTS, Crestron Core Track, Dante Level 1, or Digital Media Certificates.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem.
• Dental/Vision/Various Ancillary coverages through Unum.
• 401(k) retirement savings plan.
• Company‑paid Employee Assistance Program (EAP).
• Discount programs through ADP WorkforceNow.

Additional Details

The base pay range for this position is -$32 - $35 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

About Us

STAND 8 provides end‑to‑end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world‑class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at www.stand8.io; and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.