Enterprise Service Desk Analyst — Hybrid IT Support Pro

ABACUS; Chicago (IL); On-site; USD 68,000 - 83,000; Full time

Job summary

ABACUS is seeking an Analyst for Enterprise Service Desk to act as the initial contact for IT support requests and triage, then resolve or escalate issues following procedures. You will document interactions and work with vendors to fix software and hardware problems.

The role requires an Associate's Degree in Technology or related field, 2-5 years Microsoft environment experience, and a 10% onsite commitment. Network+ and Security+ certifications are preferred.

Qualifications

• Associate's Degree in Technology or related field required.
• 2-5 years of experience with Microsoft environments required.
• 0-1 years MSP-specific experience preferred.
• Network+ and Security+ certifications preferred.

Responsibilities

• Serve as the first point of contact for IT-related support requests via phone, email, or ticketing system.
• Troubleshoot and resolve basic desktop, software, network, and hardware issues.
• Assist with installation, configuration, and usability of desktops, mobile devices, printers, and peripherals.
• Document solutions and client interactions; escalate as needed.
• Participate in an on-call rotation for after-hours support.

Skills

Windows OS

Microsoft Office

VPN

DNS/DHCP

Remote support tools

Education

Associate's Degree in Technology or related field

Tools

VMware

Citrix

VPN

Terminal Services

Job description

ABACUS is seeking an Analyst for Enterprise Service Desk to act as the initial contact for IT support requests and triage, then resolve or escalate issues following procedures. You will document interactions and work with vendors to fix software and hardware problems.

The role requires an Associate's Degree in Technology or related field, 2-5 years Microsoft environment experience, and a 10% onsite commitment. Network+ and Security+ certifications are preferred.