IT Support Analyst — Helpdesk & Systems Troubleshooter

General Beverage and Beer Sales Companies; Oshkosh (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company-paid life insurance

Generous vacation package

401(k) with match

Lifelong learning opportunities

Job summary

General Beverage and Beer Sales Companies in Oshkosh, WI is looking for an IT Support Analyst. In this full-time role, you will provide technical assistance, troubleshoot various issues, and ensure a smooth IT operation for over 11,000 customers.

You will be responsible for responding to support requests, documenting your findings, and managing IT assets while contributing to an inclusive work culture.

Qualifications

• Bachelor’s or associate degree in Computer Science or relevant experience.
• Up to two years of technical assistance experience.
• Strong knowledge of hardware and software systems.

Responsibilities

• Respond to IT support requests and provide solutions.
• Troubleshoot hardware and software issues.
• Document support activities and resolutions.

Skills

Technical troubleshooting

Customer service skills

Windows and iOS knowledge

IT service management tools

Education

Bachelor’s or associate degree in Computer Science

Job description

General Beverage and Beer Sales Companies in Oshkosh, WI is looking for an IT Support Analyst. In this full-time role, you will provide technical assistance, troubleshoot various issues, and ensure a smooth IT operation for over 11,000 customers.

You will be responsible for responding to support requests, documenting your findings, and managing IT assets while contributing to an inclusive work culture.