IT Support Analyst: Customer‑Focused Tech Hero

Genbev; Oshkosh (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Excellent starting wage

Company paid life insurance

401K with match

Job summary

Genbev is seeking an IT Support Analyst in Oshkosh, Wisconsin, to provide technical support and assistance to end-users. Your role will include troubleshooting hardware, software, and network issues, while ensuring prompt resolutions and exceptional customer service.

The ideal candidate will have a Bachelor's degree in Computer Science or a related field, along with practical experience in IT support. As a vital part of our team, you'll contribute to our inclusive and collaborative culture while helping maintain IT systems.

Qualifications

• Must have a valid driver's license.
• Up to two years of IT support experience.
• Familiarity with IT service management and ticketing systems.

Responsibilities

• Respond to IT support requests effectively.
• Troubleshoot hardware and software issues.
• Assist with user accounts and permissions management.
• Document support activities and solutions.
• Maintain IT asset inventories.

Skills

Communication

Analytical skills

Problem solving

Proactive learning

Education

Bachelor's degree in Computer Science or related field

Tools

IT service management tools

Windows OS

iOS operating systems

Job description

Genbev is seeking an IT Support Analyst in Oshkosh, Wisconsin, to provide technical support and assistance to end-users. Your role will include troubleshooting hardware, software, and network issues, while ensuring prompt resolutions and exceptional customer service.

The ideal candidate will have a Bachelor's degree in Computer Science or a related field, along with practical experience in IT support. As a vital part of our team, you'll contribute to our inclusive and collaborative culture while helping maintain IT systems.